International UK Voice process

2 weeks ago

Pune, Maharashtra, India Velocis Full time ₹ 3,00,000 - ₹ 6,00,000 per year

International UK Voice Process (LogisticProcess/ WFO)

Responsibilities and Dutie


• Provide customer support via phone calls for international customers, in English languages.


• Manage customer expectations & ensure customer satisfaction.


• Document customer interactions for review and follow-up.


• Utilize computing and technical expertise to respond to customer inquiries.


• Regularly review customer feedback and take measures to improve customer service.


• Inform customers on the steps to follow to exploit services of the company.

Job Brief


• Handle customers problems, enquires, and complaints in a professional and timely manner.


• Provide support to customers in multiple languages via phone, email, or chat.


• Recognize and refer potential complaints that require support from supervisors.


• Ensure that customer queries are addressed in a timely and accurate manner.


• Regularly update customer database with accurate information.

Requirements and Skills


• Strong ability to communicate in English languages.


• Excellent problem-solving and customer service skills.


• Good working knowledge of computers and telephone systems.


• Patience with customers and ability to handle tough situations.


• Ability to work in shifts including any rotational shifts

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