Software Engineer II

Zendesk is seeking a Software Engineer to join our Engineering Productivity team in Pune, APAC In this role, you will tackle highly scalable technical challenges and contribute to enhancing our engineering processes.

About the team:

The Engineering Productivity team is dedicated to helping Zendesk Engineering teams provide easy-to-use tools and infra that simplify the process of building, testing, and delivering reliable products for our customers. Our mission focuses on collaborating closely with our internal development teams while continuously improving our productivity tools

What you get to do every day:

• Collaborate with a talented team of engineers to design and develop innovative software solutions that enhance engineering productivity.

• Engage in daily stand-up meetings to discuss progress, challenges, and priorities with your team.

• Write clean, maintainable, and efficient code while adhering to industry best practices.

• Participate in code reviews, providing and receiving constructive feedback to improve code quality.

• Troubleshoot and resolve technical issues, ensuring the reliability and performance of engineering systems.

• Collaborate with various teams to streamline engineering workflows and improve toolsets.

• Stay current with emerging technologies and trends, sharing insights and recommending improvements to the team.

What you bring to the role:

• 3+ years of industry experience with at least 2+ years of relevant experience in Jenkins, SonarQube, Cloud Architecture, and DevOps tools in a SaaS company or a product development organization

• Good understanding of DevOps practices and methodologies.

• Basic understanding of or experience with modern devops tooling - Docker and Kubernetes.

• Experience in Python, with experience in Java or JavaScript being a plus.

• Familiarity with build tools such as Maven and CI/CD pipelines.

• Strong problem-solving skills and the ability to work under pressure.

• A demonstrated willingness to learn and adapt to new technologies and tools.

• A quality, balanced approach to development and testing, including TDD where appropriate.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.