RTA Analyst

3 days ago


Gurgaon, Haryana, India FIS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

1 - 5%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This role is a part of WFM team

  • What will you be doing

    Serves as escalation point for issues beyond operations analysts authority; resolves conflicts involving scheduling, resources, or technical issues.
  • Gather, analyze, prepare and summarizes recommendations for Long term plan on HC, minutes from a strategy perspective both long term & Short term, researches and compiles data to forecast and prepare annual and monthly budget projections for a division or similar group of organizations, Tracks revenue and Opex on a monthly basis, comparing actual to forecasted figures and makes necessary adjustments.
  • Prepares reports for management summarizing results of research, analyses and evaluation of any discrepancies.
  • Forecasting and Budgeting- Liaison with Ops and other stakeholders to seek forward looking guidance, To vet and validate inputs and build forecasting model in excel, Assist in providing business analytics and insights using various operations levers, Familiar with operation levers such as utilization, Occupancy, Attrition, hiring.
  • Drive initiatives on profitability improvement improvement through automation, To fulfill any other Adhoc requests that came by on a monthly basis.
  • Ability to work within deadlines & strict timeframes, strong analytical and problem-solving skills, excellent time management skills, excellent verbal and written communication skills, strong interpersonal and relationship management skills, ability to work productively in a fast-paced call center environment, multi-task and detail-oriented with ability to work with little supervision.

Primary Skill-

  • Excellent communication skills
  • Strong WFM domain knowledge, should be able to creates /overview capacity plans, staffing/FTE forecasts, pricing scenarios and other analyses required by management.
  • Should be comfortable to work in night shift

What we offer you

  • A competitive salary with attractive benefits including private medical and dental coverage insurance
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern work environment and a dedicated and motivated team
  • A broad range of professional education and personal development opportunities
  • A work environment built on collaboration and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Gurgaon, Haryana, India People Staffing Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Real Time Analyst (RTA) – Workforce Management AnalystPosition OverviewWe are seeking a detail-oriented and proactiveReal Time Analyst (RTA)to join our Workforce Management (WFM) team. The RTA will be responsible for monitoring, managing, and optimizing workforce performance in real time to ensure service levels, staffing efficiency, and business...

  • Real Time Analyst

    6 days ago


    Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Tools: Advance Excel, Basic Knowledge RTA, WFMShift: US Shift (Work from Home)Job Title: Real Time AnalystJob Summary:Role: Real Time Analyst (RTA)/WFMGrade: IIExperience: 3 yrs in WFM, with at least 1 yr in RTM team.ACD Tool exposure: InContact preferred, but any other ACD exposure would also do.WFM tool Exposure: Calabrio preferred, but other WFM tool...

  • Real Time Analyst

    3 days ago


    Gurgaon, Haryana, India TaskUs Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce,...

  • Real Time Analyst

    1 week ago


    Gurgaon, Haryana, India Advatix Full time ₹ 87,000 - ₹ 2,00,000 per year

    RTA -WFM JDProvide support and maintenance to existing management information systems (MISGood Knowledge of RTA WFM Macros Attrition Reports ShrinkageCreate and maintain Management reports including end-of-month, quarterly, and annual reports used by various departments. Automate and schedule report generation. Maintain a Business Analytics program for...


  • Gurgaon, Haryana, India Airbnb Full time ₹ 7,00,000 - ₹ 9,31,000 per year

    Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...


  • Gurgaon, Haryana, India WNS Holdings Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance...

  • Business Analyst

    2 weeks ago


    Gurgaon, Haryana, India American Express Full time

    At American Express our culture is built on a 175-year history of innovation shared and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues As part of Team Amex you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a...

  • Rtm Supervisor

    1 week ago


    Gurgaon, India TaskUs Full time

    RTM Supervisor Real Time Management (RTM) Supervisor as part of the Global Workforce Management team (WFM) is responsible for leading a team of Real Time Analysts who are engaged in real time resource management of in-center and remote teammates. Establishes effective relationships with internal and external partners including Business Operations, WFM...