ClickHouse Support Engineer

5 days ago

Hyderabad, Telangana, India JobTravia Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

ClickHouse Support Engineer:

Yrs of exp – 6+ yrs

Role Overview
You'll be the front line for all ClickHouse support tickets (L1/L2/L3), troubleshooting issues, resolving incidents within SLAs, and continuously improving our support playbooks.

Key Responsibilities

  • Triage and resolve L1–L3 support tickets for ClickHouse clusters
  • Diagnose query performance issues, configuration errors, and hardware faults
  • Perform root-cause analysis and document permanent fixes
  • Escalate complex issues to administrators or architects when needed
  • Maintain and update support documentation and runbooks
  • Monitor SLAs and provide timely updates to stakeholders

Required Qualifications

  • 3+ years in a database or infrastructure support role
  • Hands-on ClickHouse experience, including SQL tuning and query profiling
  • Solid Linux troubleshooting skills (logs, systemd, kernel parameters)
  • Familiarity with ticketing systems (Jira, ServiceNow)
  • Strong customer-service mindset and clear written communication

Nice-to-Have

  • Scripting skills for automating diagnostics (Bash, Python)
  • Experience with monitoring stacks (Prometheus, Grafana)
  • Experience in escalation handling.

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