Operations Management Practitioner

11 hours ago


Chennai, Tamil Nadu, India Shashwath Solution Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Provide operational support for products and software systems, ensuring 100% availability and scalability.
  • Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention.
  • Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution.
  • Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform.
  • Drive continuous improvements in operations through emerging technologies and automation.
  • Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes.

Required Skills:

  • Incident Support (2+ years): Experience in incident management and IT operations.
  • Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations.
  • Strong analytical skills for problem triage and resolution.
  • Familiarity with monitoring and observability platforms to maintain system performance.


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