Senior Analyst – Benefits Support Management

5 days ago

Bengaluru, Karnataka, India Apex One Full time ₹ 12,00,000 - ₹ 36,00,000 per year
  • I. Position SummaryThe Senior Analyst Benefits Support Management serves as the primary point of contact for the US branch, providing end-to-end support for policy renewals and managing related documentation.
  • The ideal candidate will possess a solid understanding of US Health Insurance regulations and preferably have prior experience working with major carriers such as Aetna, Blue Cross Blue Shield, or MetLife.
  • This position requires strong organizational, analytical, and communication skills, along with the ability to handle multiple priorities efficiently in a fast-paced environment.II. Primary Responsibilities
  • Act as the primary liaison for US onshore branches, delivering comprehensive policy support
  • Ensure end-to-end support of the policy lifecycle, including renewals and documentation management
  • Apply understanding of US Health Insurance regulatory standards, guidelines, and procedures
  • Manage end-to-end renewal activities as a domain expert in US Health Insurance
  • Coordinate with internal teams to ensure timely and accurate completion of renewal processes
  • Handle queries effectively to minimize rework and maintain process efficiency
  • Identify and mitigate risks and operational issues proactively
  • Build and maintain positive working relationships with onshore teams to enhance customer experience
  • Demonstrate strong time management, prioritization, and problem-solving skills

Skills and Competencies

  • Excellent written and verbal communication skills
  • Proficiency in MS Outlook, Word, Excel, and PowerPoint
  • Strong interpersonal and relationship management skills
  • In-depth knowledge of insurance processes and terminology
  • Proactive, self-reliant, and analytical approach to problem-solving
  • Ability to organize and manage multiple tasks efficiently and independently

Minimum Qualifications and Experience

  • Graduate degree with a minimum of 4+ years of experience in Healthcare Insurance, specifically in Employee Benefits or Customer Care (both data and voice processes)
  • Minimum 15 years of education
  • Insurance certification preferred, but not mandatory
  • Transition or process onboarding experience added advantage

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