Virtual Hiring For Voice Process

2 weeks ago

Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

JOB DESCRIPTION

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.

Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met

Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries.

Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.

Required Skills:

Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.

University degree or equivalent that required 3+ years of formal studies of the English language.

0-1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.

6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.

All you require is:

- Graduation Degree in any discipline

- Eagerness to learn and grow working along with fun-loving colleagues

- Fluent in spoken and written English, you will be communicating with folks from the land of Hollywood

- Flair for speech, finesse, time management not too much to ask for Since you live your life on these rules

What do you get in return?

- Competitive starting salary to be proud of and make your friends jealous aha

- Industry-wide best of Medical and Insurance Benefits talk to us to know more

- Variable Incentive pay Hard Work Pays heard about this before

What you need to do next:

- Apply to this job with details easy as it goes.

- Be available for an Audio/Video call with your Recruiting Partner look your best, you are going to be on Video

Working Hours:

Ability to work regularly scheduled shifts from Monday - Friday 5:30pm to 3:30 am IST

at10am

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