Educational Counsellor

We are looking for a dynamic and empathetic Educational Counsellor to guide students and working professionals in selecting suitable academic programs and career paths. You will play a crucial role in converting leads into enrollments, addressing inquiries, and helping candidates make informed decisions about their education journey.

Roles and Responsibilities:

Student Interaction & Counselling:

* Counsel students over phone, email, or in-person meetings regarding courses, admission process, and career options.

* Understand student requirements and provide personalized course recommendations.

* Explain program details, university tie-ups, eligibility criteria, and benefits.

Lead Management:

* Follow up on leads generated through marketing campaigns, inquiries, and walk-ins.

* Maintain and update CRM systems with accurate student data and status.

* Convert leads into admissions through effective counselling and consistent follow-up.

Admission Process Support:

* Assist students in application submission, document collection, and payment process.

* Coordinate with academic coordinators, admission teams,

Reporting & Feedback:

* Provide daily/weekly reports on counselling performance and conversion ratios.

* Gather feedback from students to improve the counselling experience and program offerings.

Required Skills:

* Excellent communication and interpersonal skills (English and regional languages).

* Strong persuasion.

* Empathetic, patient, and student-centric approach.

* Ability to meet deadlines.

Additional Qualifications:

* Prior experience in academic counselling, tele-sales, or customer support is a plus.

* Knowledge of online and distance education programs is an added advantage.