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Player Relations Executive
2 weeks ago
Build Relationships: Foster strong connections with our customers, becoming their trusted resource for insights and support.
Onboard & Educate: Guide new users through calls and emails on how to effectively use the app, make bookings, and join games.
Advocate for the Customer: Serve as the voice of the customer internally, relaying feedback and advocating for their needs to enhance our services.
Drive Engagement: Proactively reach out to customers to ensure satisfaction with their bookings, identify issues at specific venues, and provide internal feedback to minimize future challenges.
Collaborate Across Teams: Work closely with other teams to ensure a seamless customer journey and contribute to the continuous improvement of our offerings.
Manage Inbound Communications: Respond to multiple inbound emails and calls, handle player complaints, provide timely solutions, and follow up to ensure resolution.
Assist with Subscriptions and Services: Address subscription issues, troubleshoot service problems, and offer tailored solutions based on players requirements.
Gather and Report Feedback: Conduct regular outbound calls to select users to gather feedback, reporting insights to enhance our services.
Support Product Development: Share valuable insights on feature adoption and user experience with our product team to enhance our offerings.
Operational Support: Collaborate with various teams to assist with day-to-day operations and help create or update processes for more efficient player relations.
Monitor and Respond to Reviews: Oversee reviews on Google Business pages for select venues and respond promptly as needed.
Take Ownership: Demonstrate accountability for all work-related tasks, ensuring high standards of customer service and operational excellence.
Qualification:
Minimum 2+ years of Experience needed.
Excellent verbal, written, and interpersonal communication skills (fluency in both English and Hindi)
Comfortable working with Google Sheets/Excel
Self-motivated and willing to learn. Interest in sports & fitness is a bonus.
Ready to work in a dynamic, fast-paced start-up environment.
