Assistant/Sr. Assistant

Job Title - Assistant - IP Admissions

Job Objective - To, guide counsel and take care of the patient right from the admission, during their stay at the hospital and right through till the final discharge. Counsel patients pre admissions about the financial aspects and also during the stay

Key Responsibilities

• New Registration, counseling for chargeability, admission for regular cash paying patients , ECHS & other Corporate patients
• Completion of corporate documentations & Escorting to their respective wards.
• Processing & Update the Corporate (excel) file both on paper and in the module, communicating through mail to respective HODs regarding., Staff Admission, Staff Dependants, Beas, VIP pt
• Issue Calling Code to the pt. attendants so that they can call out side from the hospital
• Counseling and Admissions (including Upgrade Surgeries)
• Visitor passes. Codes & update the Calling Code (excel) file and for activation mail to IT helpdesk & team leader
• Doctor change request in case pt. need to shift in another specialty Up gradation of Remarks for any kind of message
• Guest queries & Room Booking for expected admissions for next few days
• Follow up for daily payable report while issuing the temp. Passes and updating the remarks
• Handling Billing queries for routine pt. attendants
• Taking request from Nursing Station or from the attendants for the particulars & Address Change Request
• Informing attendants (by announcement / calls on cells
• Request for Package Detail (Reimbursement request) in case pt. is Govt. Employee and required package breakup
• Cash Collection / Refunds Issuance of Receipts against deposits
• Issuance of Clearances (For Surgeries, Upgraded Surgeries & Final Discharges)
• Inform Telephonically to the respective wards and direct call to the attendants about the discharges on receiving bill. So that they will clear the dues and take final clearance.
• Appointment, admission and discharge of patients : Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers
• Registration: Complete the registration process in a timely and accurate manner
• Cashiering: Submit deposited cash/ cheque/ drafts/ credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift
• MIS: Maintain and generate process related data as and when required by the HOD
• Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenience
• TPA: Provide a seamless and trouble free experience in getting cashless treatment. Follow up with various TPAs/ corporates about status of payment. Update patients and doctors about status of authorization
• Provide patients with information regarding advised investigations and procedures
• Assist and direct patients that have come in for health check up
• Manage and record time spent by patient as mentioned in the standard operating procedure
• Co-ordinate for timely delivery of the report at the designated counter
• Maintain service standards as specified in the standard operating procedure
• Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis
• Interface with Lab and other diagnostic areas for patients investigation reports
• Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface
• Proactively distribute feedback forms and seek suggestions from patients/attendants
• Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile
• Effectively utilize all communication systems
• Adhere and contribute to cordial inter and intra team relations
• Complete any other ad-hoc task assigned by the concerned superior
• Any other task assigned by the HOD and the Management