Telecaller / Educational Counsellors Team Leader- Female

3 days ago

Panchavati Nashik Maharashtra, India SPECTRA ACADEMY Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Job Summary:

The Team Leader – Telecaller is responsible for leading and managing a team of telecallers who handle student inquiries, follow-ups, and admissions for various educational programs (JEE, NEET, CET, TET, MPSC, UPSC, etc.).

The role focuses on monitoring daily call activities, ensuring target achievement, maintaining team discipline, and improving overall conversion rates.

Key Responsibilities:

1. Team Management

  • Lead, motivate, and monitor a team of telecallers.
  • Allocate daily calling targets and ensure performance achievement.
  • Maintain attendance, daily call reports, follow-up records, and performance trackers.
  • Conduct daily huddles / weekly reviews with remarks and improvement plans.

2. Telecalling Operations

  • Supervise inbound and outbound calls for inquiry handling and follow-ups.
  • Ensure telecallers provide accurate course details and positive counseling.
  • Support in converting leads into admissions through effective follow-up strategy.
  • Manage not connected, call back, and interested/uninterested lead status properly.

3. Reporting & Documentation

  • Prepare weekly and monthly reports of team performance and lead status.
  • Verify and sign weekly reports before submission.
  • Coordinate with the marketing and counseling team for campaign leads and promotions.

4. Training & Quality Control

  • Train telecallers on scripts, communication skills, and counseling techniques.
  • Listen to call recordings and provide feedback for improvement.
  • Maintain discipline, punctuality, and work ethics within the team.

5. Social Media & Coordination (Optional)

  • Coordinate with the digital marketing team for lead generation updates.
  • Submit a monthly social media activity report (if applicable to the branch).

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Work Location: In person

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