Chief Executive Officer

Our client is venturing into a Hospitality (Accommodation and Food Services) Start Up and is looking for a Chief Executive Officer (CEO), (MSME Sector) with Reporting to an SPV with select Board of Directors / Owners. The venture is being self funded

Job Title: Chief Executive Officer (CEO), Accommodation Food Services (MSME Sector), Reports to:Board of Directors / Owners

Role Overview

The CEO is accountable for the overall leadership, strategy, and performance of the MSMEs accommodation and/or food service business. This includes ensuring operational excellence, sustained profitability, customer satisfaction, team development, and compliance with industry regulations in a dynamic hospitality landscape.

Key Responsibilities

**Strategic Leadership**

• Develop and articulate a growth strategy for the accommodation and/or food service operation, aligned with board objectives.
• Identify and exploit new business opportunities, including expansion, digital transformation, partnership development, and diversification.
• Monitor hospitality and food industry trends to adapt service offerings and remain competitive.

**Operations Management**

• Oversee daily operations of accommodation, restaurant, or food service units to deliver an exceptional guest experience.
• Implement and monitor standards for hygiene, food safety, service quality, and property maintenance.
• Optimize operational workflows and resource utilization to ensure efficiency and guest satisfaction.
• Supervise procurement processes for supplies, equipment, and inventory control.

**Financial Stewardship**

• Manage budget planning, financial forecasting, and PL responsibility.
• Drive revenue growth while controlling costs and maximizing operational margins.
• Report regularly on financial performance to the board and act swiftly on variances.
• Oversee compliance with taxation, financial, and government regulations.

**Business Development Marketing**

• Champion marketing, customer engagement, and sales initiativesincluding digital marketing, events, promotions, and loyalty programs.
• Strengthen relationships with booking platforms, vendors, local tourism boards, and community organizations.
• Monitor online reputation and implement action plans to improve guest feedback and ratings.

**People Leadership Organizational Culture**

• Recruit, develop, and retain talented hospitality or food service staff; ensure effective onboarding and training.
• Foster a culture of service excellence, accountability, inclusion, and continuous improvement.
• Lead by example in guest relations, problem-solving, and ethical standards.

**Innovation Technology**

• Integrate technology solutions such as modern Property Management Systems (PMS), booking engines, POS, or inventory systems to streamline operations.
• Stay abreast of digital trends (contactless service, mobile ordering, guest apps) to enhance the customer experience and operational efficiency.

**Sustainability Corporate Social Responsibility**

• Promote environmentally friendly practices: waste reduction, local sourcing, energy efficiency, and community engagement initiatives.
• Support responsible and ethical business conduct to strengthen the organizations reputation.

Qualifications Requirements

• Bachelors or Masters Degree in Hospitality Management, Business Administration, Hotel Restaurant Management, or a related field.
• 7+ years of progressive management experience in hospitality or food service, with at least 2 years in senior leadership roles.
• Proven success managing multi-disciplinary teams in accommodation, hotels, restaurants, or catering enterprises.
• Strong commercial and financial acumen with hands-on PL responsibility.
• Demonstrated expertise in customer service delivery, operations, and team leadership.
• Knowledge of hospitality safety standards, food regulations, digital tools, and reservation systems.
• Outstanding interpersonal, problem-solving, and communication skills.
• Ability to thrive and adapt in a dynamic, competitive service environment.

Desired Attributes

• Visionary leadership and growth mindset.
• Customer-centricity and passion for service excellence.
• Resilience, integrity, and results orientation.
• Innovation and digital transformation focus.

Compensation Benefits

• Market-aligned fixed salary with performance-based incentives.
• Health and retirement benefits.
• Professional development opportunities.

Please submit your resume and a cover letter describing your hospitality and leadership experience, as well as your vision for elevating this MSME in the accommodation and food services sector.

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