AppOps PeopleApps Lead-Oracle HCM

4 days ago

Hyderabad, Telangana, India Jade Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

AppOps PeopleApps Lead-Oracle HCM1

  • Must have 7+ year experience, at least one implementation and deep knowledge in Oracle HCM Applications technology, with at least 2 years in an AppOps or Peopleapps application lead role.
  • Strong knowledge of Oracle HCM Cloud modules and functionality.
  • Lead and oversee the full lifecycle of Oracle HCM applications, from planning and execution to monitoring, closure and post-go-live support. Proven experience in managing Business-as-Usual (BAU) operations is essential.
  • Lead the application operations (AppOps) for Oracle HCM Cloud, covering modules such as Core HR, Payroll, Talent Management, Recruiting, Time & absence and Compensation.
  • Manage the HCM production environment, including incident response, issue resolution, root cause analysis, and service improvement plans.
  • Understanding of regular system maintenance tasks, including Oracle patches, upgrade, regression testing, and release management.
  • Good understanding with integrations (e.g., Oracle Integration Cloud, REST APIs)
  • Lead a team of AppOps analysts and administrators, providing mentoring and support.
  • Collaborate closely with HR, IT, Payroll, and other business stakeholders to understand requirements and deliver solutions.
  • Partner with the HCM Functional and Technical teams to ensure end-to-end system reliability and performance.
  • Ensure compliance with internal IT controls and audit requirements.
  • Maintain documentation of operational procedures, system configurations, support issues, and resolution paths.
  • Identify opportunities for automation, system optimization, and user experience enhancements.
  • Support the implementation of new features and modules within Oracle HCM.
  • Working knowledge of ITSM tools (e.g., ServiceNow, Jira) and incident/change management processes.
  • Proven ability to troubleshoot complex system issues and coordinate across teams for resolution.
  • Should be familiar with Agile/Scrum methodologies
  • Experience working in a global or matrixed organization
  • Should be able to manage client calls and maintain regular cadence with the customer, including weekly service reviews and quarterly business reviews (QBRs)
  • PMP, PgMP, or Oracle certifications are considered an added advantage

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