Service Advisor

7 days ago


Thiruverkadu Chennai Tamil Nadu, India Popular Vehicles and Services Ltd Full time ₹ 18,000 - ₹ 2,80,000 per year

A service advisor acts as the crucial intermediary between customers and service technicians, diagnosing vehicle issues, translating technical information, and managing the service process to ensure customer satisfaction and smooth operations in an auto dealership or repair shop. Key responsibilities include greeting customers, discussing their needs, preparing service orders, explaining repairs and costs, coordinating with technicians and the parts department, and following up with customers regarding their vehicle's status and completion time. Key Responsibilities

  • Customer Communication:Greet customers upon arrival, listen to their concerns, and explain necessary repairs, service options, and estimated costs in a clear and understandable way.
  • Technical Consultation:Work with technicians to understand the nature of the repairs, available parts (OEM and aftermarket), and potential alternatives.
  • Service Management:Create and submit detailed work orders to technicians, monitor the progress of services, and manage the workflow and scheduling of the service center.
  • Parts & Warranty:Advise customers on available part options, explain warranty coverages, and help them make informed decisions regarding their vehicle's maintenance.
  • Administrative Tasks:Accurately record customer information, service details, and vehicle history in a dealer management system.
  • Customer Follow-Up:Keep customers informed about any changes to service or completion times and call them to let them know their vehicle is ready for pick-up.
  • Ensuring Satisfaction:Promote a positive dealership experience by ensuring prompt, courteous, and effective service for every customer.

Essential Skills

  • Communication & Active Listening:Ability to explain complex technical information clearly and concisely and to actively listen to understand customer needs.
  • Customer Service:A strong customer-focused attitude, empathy, and patience to handle customer concerns and build relationships.
  • Problem-Solving:Ability to analyze issues, identify solutions, and make informed decisions regarding repairs.
  • Technical Knowledge:A good understanding of automotive service processes, technologies, and parts.
  • Organizational Skills:Ability to manage multiple service orders, appointments, and follow-ups efficiently.
  • Attention to Detail:Essential for accurately recording information and ensuring all details of a service are addressed.
  • Service Advisor Job Description [Updated for 2025] - IndeedService Advisor Job Responsibilities. Ensure that customers receive prompt, courteous, and effective service. Drive the sale of te...Indeed
  • What Does A Service Advisor Do At A Car Dealership? - Trident Hyundai8 Jan 2024 — Service Advisors Liaise Between Customers & Technicians. They are the conduit between you and the auto technician: They ...Trident Hyundai
  • Service Advisor Job Description [Updated 2025] - Indeed16 Jul 2025 — Some of your duties as a Service Advisor will include: ... Accurately record issues and data into a Dealer Management

Job Type: Full-time

Pay: ₹18, ₹28,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Provident Fund

Work Location: In person



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