
Hiring For Freshers- Excellent Communication- Hyderabad
9 hours ago
Dear Candidate,
Job Description for Help-desk Support Trainee
You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -
- Provide world class remote assistance to users via Chat, Phone and eMail
- Assists users by remote troubleshooting and resolving technical and service issues.
- Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.
Principle duties and responsibilities | Job Description :
Provides comprehensive remote support across major operating systems -
Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
Follows documented procedures for issues presented and escalates further if need be.
Delivers support for G suite applications, covering installation and basic usage -
When necessary, escalates issues to the SMEs / Leads for resolution.
Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.
Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.
- Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution
- Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.
- Communicate effectively with non-technical users to explain solutions in an understandable manner.
Must Have Skills :
- Degree Certificate (Any, but should have good written and verbal communication skills)
- 0 - 1 years of Customer Service experience
- Excellent communication skills, should be able to hold a conversation
Basic troubleshooting and should be able to comprehend the issues presented
Ability to deal professionally as well as ability to learn new products and technologies
- Good customer service skills, multitasking and documentation skills
- Ability to adjust quickly to the changing priorities and implement the same per business requirements
- Basic knowledge on IT systems
Knowledge, Skills and Abilities :
- Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
- Good Analytical & Cognitive skills
Required Skills & Qualifications:
- Education: Any degree, with strong written and verbal communication skills.
- Experience: 01 year in customer service.
- Communication & Customer Handling: Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support. Strong customer service, multitasking, and documentation skills.
- Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills.
- Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently.
If you are interested, please share the cv
Regards,
Prathyusha.
-
Freshers Hiring
8 hours ago
Hyderabad, Telangana, India Axis Services Full time ₹ 36,000 - ₹ 72,000 per yearFRESHERS HIRING ALERT Kickstart Your Career in a Top MNCRole: Customer Care | Healthcare | AR CallingWork Location: Manikonda, Hyderabad (2-way Cab within 25km)Shift: Night (6:30 PM 3:30 AM)Share Resume: Nandini (HR Salary & Perks:16,000 Take Home2,200 Night Allowance (from 2nd month)Performance Incentives: Up to 5,000/monthPickup & Drop 2-way cabStable MNC...
-
Chat Support/Fresher/Remote/Hyderabad
12 hours ago
Hyderabad, Telangana, India Ujobs Consulting Full time ₹ 1,50,000 - ₹ 3,00,000 per yearHiring for Chat Support processFresher CandidateGrads or UndergradsExcellent Communication5 days working2 rotational week offJob Types: Full-time, FresherPay: ₹15, ₹25,000.00 per monthBenefits:Work from homeLocation:Hyderabad, Telangana (Required)Work Location: In personSpeak with the employer
-
Aragen is Hiring For Fresher
2 days ago
Hyderabad, Telangana, India Aragen Life Sciences Private limited Full time ₹ 2,00,000 - ₹ 4,00,000 per yearAragen is Hiring for Freshers...Education : Msc Organic Chemistry / Analytical to 2025 passed out)Location : Hyderabad ( Work from office )Only Freshers are preferredLooking for Immediate joinersIntersted candidates can share your resume to : Sanjana,
-
Hiring For B.Sc. Freshers
1 week ago
Hyderabad, Telangana, India Aragen Life Sciences Private limited Full time ₹ 3,50,000 - ₹ 7,00,000 per yearHiring for freshers B.Sc. Chemistry.2024 or 2025 Passed out Role: Project ManagementDesignation : Junior ExecutiveLocation : Hyderabad ( Work from office )Intersted candidates can share your resume to
-
Hiring Librarian For Hyderabad
15 hours ago
Hyderabad, Telangana, India Amity University Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAmity University Hyderabad Hiring Library Assistant and Sr. LibrarianLibrary AssistantQualification - GraduationSkills - ERP knowledge, Koha/ Libsys softwareGood in English communicationExperience- 3 to 5 yearsLocation - HyderabadSr. LibrarianQualification - Ph.D in Library ScienceSkills - ERP knowledge, Koha/ Libsys softwareGood in English...
-
Hiring Freshers
14 hours ago
Hyderabad, Telangana, India Cognizant Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob descriptionSchedule: 24/7 (Rotational Shifts and week off)Location: HyderabadResponsibilitiesmanaging content rights for artists and music labels, as well as verifying and enabling artist profiles on the platform.The focus of the work will be on evaluating music content and maintaining content quality.Candidates with knowledge on international music...
-
Community and Program Executive
2 weeks ago
Hyderabad, Telangana, India Draper Startup House Hyderabad Full timeLocation: Draper Startup House HyderabadType: Full-TimeReports to: Community Head – Draper Startup House HyderabadAbout Draper Startup House Hyderabad :-Draper Startup House Hyderabad is part of a global mission to enable one million entrepreneurs by 2030. We are Hyderabad's hub for founders, investors, and changemakers, offering co-living, co-working,...
-
Software Fresher-Hyderabad
1 week ago
Hyderabad, Telangana, India Toqqer Technology Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe are looking for enthusiastic and talented M.Tech freshers to join our team as Software Engineers. If you are a recent graduate or a 2025 final-year student, this is an exciting opportunity to launch your career.Hiring for Software Engineer- MTech Freshers specialisations in CSE, IT, Data Science, AI, or ML. Cloud, This is a full-time, permanent position...
-
hiring freshers
12 hours ago
Hyderabad, Telangana, India Cognizant Full time ₹ 2,00,000 - ₹ 4,00,000 per yearSchedule: 24/7 (Rotational Shifts and week off )Days off: Typically, 2 consecutive days in a week, but on one week each month (on average) they can be separated to align schedules.Location: HyderabadRoles & ResponsibilitiesCheck the images, match with the website.Verify the content with website.Understanding sensitive contentView the content, check the Brand...
-
15h Left Community and Program Executive
2 weeks ago
Hyderabad, Telangana, India Draper Startup House Hyderabad Full timeLocation: Draper Startup House HyderabadType: Full-TimeReports to: Community Head – Draper Startup House HyderabadAbout Draper Startup House Hyderabad :-Draper Startup House Hyderabad is part of a global mission to enable one million entrepreneurs by 2030. We are Hyderabad's hub for founders, investors, and changemakers, offering co-living, co-working, and...