Product Support Analyst

1 week ago

Noida, Uttar Pradesh, India Yiron Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Required Skills:

  • Must have hands-on experience in any one of the GDSs - Amadeus / Galileo / Sabre. Training certificates will be an added value
  • Well-versed in working on UI based Travel applications (B2B / B2C / Mobile App)
  • Hands-on experience on working with MS Office applications - Word, Excel, Powerpoint
  • NDC knowledge and understanding
  • Excellent verbal and written English communication skills
  • Be a Team player and assist seniors in shouldering additional responsibilities during challenging times
  • Self-starter and ability to deliver under tight timelines
  • Comfortable to contribute as an individual

Key Responsibilities

  • Through defined communicating channels receive queries, suggestions, concerns and discrepancies raised by the application user community
  • As per SLA (Service Level Agreement) assist users with product issues, concerns and communicate steps to resolve challenges via defined communicating channels
  • Register all queries in an error management system
  • Understand Business requirements, propose solutions and ensure delivery
  • In-order to address any challenges/ discrepancies, able to understand supplier/ programming logs
  • Coordinate with Support Level 1 and Development Teams (Support Level 3) to fix issues and release new codes
  • Able to work in shift duty along with alternative Saturdays

Desirables(OPTIONAL)

  • IATA Certification in Standard / Advanced Fares and Ticketing
  • Any Travel and Tourism course certification
  • Digital Literacy
  • Exposure to error management tools such as JIRA etc

Competencies

  • Active Listener with strong communication skills
  • Problem Solving and Decision Making
  • Relationship Building
  • Responsible and Adaptable
  • Team Player
  • Interpersonal and Customer Service

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