CRM Executive

4 days ago

Triplicane, Tamil Nadu, India Ticknetwork pvt Ltd Full time ₹ 3,36,000 - ₹ 6,00,000 per year

Job Title: CRM Executive

Industry: Manufacturing

Salary:30 K CTC

Gender- Male

Immediate Joining/10 Days Notice

Job Summary:

The CRM Executive is responsible for managing customer relationships, maintaining the CRM database, coordinating with sales and production teams, and ensuring customer satisfaction through timely support and communication.

Key Responsibilities:

  • Maintain and update customer information in the CRM system.
  • Coordinate with sales, marketing, and production teams for order updates and delivery schedules.
  • Handle customer inquiries, complaints, and feedback efficiently.
  • Prepare reports on customer data, sales trends, and follow-ups.
  • Support the sales team in managing leads and opportunities.
  • Ensure timely communication with customers regarding product availability, pricing, and service updates.

Key Skills:

  • Good communication and interpersonal skills.
  • Basic knowledge of CRM software (like Zoho, Salesforce, etc.).
  • Proficiency in MS Office (Excel, Word, Outlook).
  • Attention to detail and good coordination skills.
  • Customer service orientation.

Qualification:

  • Bachelor's degree in Business Administration, Marketing, or related field.

Experience:

  • 2–3 years of experience in CRM or customer support, preferably in the manufacturing industry.

Job Types: Full-time, Permanent

Pay: ₹15, ₹28,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

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