
team leader
5 days ago
Job Description Key Responsibilities:
Backend Support: Provide timely and effective support by conference with technical er to resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process ETC
Engineer Scheduling : Analyze customer calls, and shedule Engineers to resolve issues promptly.
Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .
Product Knowledge: Develop a basic understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.
Escalation Management: Escalate complex Scheduling & Closure issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.
Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.
Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .
Qualifications
Diploma/Degree
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