team leader

3 days ago

Chandigarh, Chandigarh, India Sysnet Global Technologies Pvt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description Key Responsibilities:

  1. Backend Support: Provide timely and effective support by conference with technical er to resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process ETC

  2. Engineer Scheduling : Analyze customer calls, and shedule Engineers to resolve issues promptly.

  3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .

  4. Product Knowledge: Develop a basic understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.

  5. Escalation Management: Escalate complex Scheduling & Closure issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.

  6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.

  7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .

Qualifications

Diploma/Degree

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