Lead Network Engineer
1 day ago
Description : Network Engineer Lead
Experience : 8 Years
Location : Bangalore
Role Overview :
Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.
Key Responsibilities :
- Drive operational processes (incident, change, problem management).
- Lead cross-domain incidents and operational crisis management.
- Ensure proactive service operations and continual improvement initiatives.
- Coordinate team schedules to cover 24x7 support.
- Coach L1/L2 engineers in technical and behavioral skills.
- Manage relationships with partner companies and escalations.
- Conduct root cause and impact analyses for major incidents.
Skills & Qualifications :
- 8 years of experience in SDWAN, WLAN, routing, switching, firewalls (Cisco & Fortigate).
- Expert knowledge : in incident/process management or technical lead role in ICT.
- ITIL principles, operational governance experience.
- Strong leadership, analytical, and problem-solving skills.
- Effective communication with internal teams and customers (English).
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