Business Analyst II

S&P Global Corporate

TheRole: Business Analyst II/ Release Functional Manager (Adobe Experience Manager AEM), Business Systems & Business Analysis

The Team: The Corporate platforms team is an enterprise-shared service enabling for the strategic evolution of platforms, capabilities, frameworks, operational processes, management, and improvements of the Business Applications that drive S&P Global. Our Enterprise Marketing team is responsible for the architecture, planning, design, development, and implementation of the Adobe Marketing Cloud Content Management System (CMS) platform. As a Business Analyst and Release Functional Manager, you will lead technology initiatives by managing end-to-end AEM platform releases for large-scale, customer-facing websites, while driving project delivery in alignment with business owners and product managers.

The Impact: We are seeking a Business Analyst with strong Adobe Experience Manager (AEM) expertise to join our Enterprise Marketing team. You will collaborate with Scrum teams to deliver customer-focused solutions, improve cross-divisional websites on the Adobe CMS platform, and contribute to strategic planning with innovative, long-term digital platform enhancements.

Whats it for you: In this role, youll join a passionate team supporting our Enterprise Marketing platform, guiding business partners and end users with industry best practices, solution design, and strategies that create long-term value.

• Lead end-to-end projects in a Scaled Agile environment, applying technical expertise in Digital Solutions.
• Collaborate with global Agile teams to deliver enterprise platform features.
• Translate business needs into fully integrated, scalable solutions that drive high-quality outcomes.
• Enable seamless release management for large-scale digital experiences.

Responsibilities:

• Lead technical delivery for Enterprise Marketing projects using Agile methodologies (Scrum/SAFe), ensuring alignment across the Agile Release Train (ART).
• Partner with RTE/STE, Scrum Masters, Product Owners, Business Analysts, Developers, Architects, and global teams to ensure clear communication, alignment, and accountability throughout the delivery lifecycle.
• Collaborate with POs and stakeholders to define project scope, objectives, acceptance criteria and deliverables, ensuring alignment with PI planning and feature delivery goals.
• Facilitate Agile ceremonies including daily scrums, PI Planning, iteration planning, system demos, retrospectives, inspect & adapt workshops, and grooming sessions.
• Gather and analyze business requirements and translate needs into detailed technical specifications with clear user stories, features, and acceptance criteria in Azure DevOps and obtaining requirements sign-off from requesting business partners.
• Provide subject matter expertise on AEM capabilities, best practices, and limitations to guide solution design that aligns with business goals and objectives.
• Work closely with developers and IT teams to configure, customize, and integrate AEM components, workflows, templates and resolve their problems.
• Create and maintain detailed documentation including functional/non-functional specifications, designs, backlog prioritization, and user guides, and supporting the feature intake process for new or functional enhancements.
• Own and manage the release calendar, coordinating end-to-end AEM release planning, execution, and monitoring in alignment with business priorities and sprint cadence.
• Lead release readiness reviews, go/no-go meetings, change management processes, best practices, CAB documentation, retrospectives, and enforce governance across release cycles to ensure compliance, quality, and speed.
• Collaborate with DevOps and engineering teams to optimize CI/CD pipelines, automated deployments, rollback strategies, regression, and performance testing are integrated into the release process for AEM environments.
• Own and continuously improve AEM release processes through documentation, automation, and release tracking in close partnership with RTE/STE.
• Lead and coordinate QA, UAT, and go-live activities to ensure reliable and timely delivery of enterprise-scale AEM releases.
• Monitor and report team progress, metrics (velocity, burn-down charts), manage risks, and dependencies, and mitigate impediments across teams.
• Demonstrated ability to work independently, maintain a high level of attention to detail, and thrive in high-pressure, continuously changing environments.
• Contribute to building a high-performing team by fostering continuous improvement, resolving conflicts, promoting a culture of feedback loops, and innovation, and ensuring a collaborative team environment.
• Provide mentorship and coaching to junior team members.

What Were Looking For:

Basic Qualifications:

• Bachelors or Masters degree in Business, Technology, or Engineering (or equivalent experience), with a solid understanding of the financial services industry.
• Minimum 5-7 years of experience as a Business Analyst/Release functional manager in a software development environment, with proven expertise in Agile/SAFe frameworks, Agile metrics, reporting techniques, and AEM release management processes is a must.
• Expertise in Agile project management tools (Azure DevOps, Kendis), CI/CD pipelines, DevOps practices, release coordination and governance, and cloud deployment models. Ability to design wireframes using Figma/Adobe XD.
• Extensive hands-on experience with Adobe Experience Manager CMS tool i.e. AEM (Sites, Assets, Forms, Brand Portal Setup, Dynamic Media) including architecture, components, templates, workflows, taxonomy, metadata management, publishing processes, tagging, content authoring, and release governance.
• Demonstrated ability to lead distributed teams, manage multiple releases in parallel, and deliver complex projects end-to-end with ownership, accountability, and attention to detail.
• Excellent communication, facilitation, and presentation skills with the ability to effectively engage technical and non-technical stakeholders across global, cross-functional teams.
• Certifications: Adobe Experience Manager Business Practitioner (required); SAFe Scrum Master, Certified ScrumMaster (CSM), or Professional Scrum Master (PSM) (required).
• Open to working flexible hours as per business needs.

Preferred Qualifications:

• Familiarity with the SAFe Agile Framework is a strong plus.
• Proficiency in AEM-related tools such as Adobe Target and Adobe Analytics.
• Experience with version control systems (Git, SVN) and continuous integration tools (Jenkins).
• Knowledge of front-end technologies (HTML, CSS, JavaScript).
• Technical understanding of marketing technologies and digital marketing channels is an added advantage.