Team Lead

About Tide
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Tide Facts

• Tide is available for UK, Indian, German and French SMEs
• Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - we're diversity champions
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

About The Team
The Member Accession Marketing Team (India) plays a crucial role in driving Tide's growth in the Indian market by acquiring and onboarding new members from small and medium-sized enterprises (SMEs). The team tailors marketing strategies to engage potential members, guide them through seamless onboarding, and ensure they are well-equipped to leverage Tide's suite of financial and administrative tools. By creating localized campaigns, building strong relationships, and leveraging data for continuous improvement, the team fosters long-term member engagement—ensuring Tide becomes the go-to platform for Indian SMEs.

What We Are Looking For
We are looking for an experienced and performance driven Telesales Team leader to lead, coach and manage Telesales team in Delhi, India. The ideal candidate will play a key role in driving sales, improving conversion rates and ensuring consistent improvement of the team and high quality customer experience.

Key Responsibilities

• Lead and Manage a Telesales team based in Delhi NCR, to consistently deliver and exceed sales targets and KPI's.
• Monitor Daily performance, call metrics and assigned KPI's
• Monitor calls and provide real time feedback to maintain performance of the team
• Provide daily and weekly performance feedback and 1:1 to support the team members
• Encourage team to meet and exceed their targets through contests, incentives and positive reinforcement
• Handle escalations and support team with complex queries and sales objections
• Prepare and share performance reports - daily, weekly and monthly with insights and suggestion with the stakeholders
• Assist in recruiting, training and onboarding new team members
• Collaborate with cross functional teams to close the feedback and engage for new requests (Campaigns, Product, Business Intelligence and Support)
• Ensure that the team is meeting the compliance requirements (Scripts, Regulations and Quality Standards)
• Stay ahead with competitor analysis

Requirements

• Candidates must have a minimum of 3 years' experience as a Team Leader in managing a Telesales/Sales Executive (Phone-Based) environment, preferably working with international clients (particularly from the UK) in the Fintech or Banking sector.
• Strong knowledge of outbound sales techniques, objection handling, and data analysis.
• Excellent communication, interpersonal, sales, and coaching skills.
• Proven track record of meeting and exceeding sales targets.
• Familiarity with CRMs, dialers, and call monitoring tools.
• Ability to thrive in a dynamic, fast-paced, and target-driven environment.
• Self-starter with high levels of motivation and initiative.

Key Performance Indicators

• Daily/Monthly Sales Targets
• Call Quality Scores
• Conversion Rates
• Call Metrics (AHT, ATT, Occupancy)
• Attendance and Adherence
• Agent Retention and Engagement

What You Will Get In Return

• 25 days of holiday
• Additional health and dental insurance
• Food vouchers
• Annual professional development budget and up to three paid L&D days off
• Snacks, light food, and drinks available in the office
• Enhanced family-friendly leave policies

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.
Disclaimer
It Has Come To Our Attention That Individuals Or Agencies Are Falsely Claiming To Represent Tide And Are Reaching Out To Candidates Regarding Job Opportunities. Please Be Aware That

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

*If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at

Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
You personal data will be processed by Tide for recruitment purposes and in accordance with
Tide's Recruitment Privacy Notice
.*