Operations Executive For Mall

2 weeks ago

Ghaziabad Gurugram, India SG Oasis Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Customer Satisfaction

  • Understanding factors influencing customer satisfaction & dissatisfaction
  • Monitoring RSI & CSI to identify changes in customer preferences
  • Identify opportunities for improving customer satisfaction
  • Benchmarking RSI and CSI Supplier Management
  • Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs
  • Reviewing Vendor performance and taking corrective actions to ensure timeliness and quality of supplies Customer Interaction
  • Participating in the Development of Customer or Channel Specific Marketing Strategies
  • Customer Relationship Management Contract Management
  • Knowledge of Contractual terms and conditions, Contract terminology
  • Preparation of Contract documents
  • Monitor performance against contracts MIS
  • Timely and accurate reporting of Departments performance Customer Understanding
  • Developing an intimate knowledge of shoppers Attitudes and Behavior Safety
  • Knowledge and operation of Fire Equipment
  • Ensure safe practices in Mall

Experience of around 3-5 years of experience in Mall/Hotel/Multiplexes Operations at Assistant Managerial Level

Grooming standards for employees;

Men - Company would provide a uniform (formal attire), needs to be clean shaven every day and should be professionally groomed.

Women - Company would provide a uniform (formal attire), has to tie a bun.

Working days:

6 days working with 6 week offs in a month (working days would be roster based). Role & responsibilities

Contact Details

Hr-Chitra Aher

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