We Are Hiring Service Center Executive In Mehsana

5 hours ago

Ahmedabad, Gujarat, India Mspire Ventures Full time ₹ 2,00,000 - ₹ 6,00,000 per year


Job Description:

We Are Hiring Service Center Executive In Mehsana.

Job Title: Service Center Executive
Location: [Insert Location]
Department: Customer Service / Operations
Experience: 1–3 years (Freshers may apply)
Reports to: Service Center Manager / Operations Head
 
Key Responsibilities:

  • Greet and assist walk-in customers at the service center.

  • Register customer complaints and service requests in the system.

  • Coordinate with the technical team to ensure timely service delivery.

  • Provide accurate information regarding service status, pricing, and timelines.

  • Maintain proper documentation and records of service orders.

  • Ensure a clean, organized, and professional service center environment.

  • Handle customer escalations and resolve issues efficiently.

  • Follow up with customers post-service for feedback and satisfaction.

  • Maintain inventory records of spare parts and tools.

  • Ensure compliance with company policies and customer service standards.

Qualifications:

  • High school diploma or bachelor's degree preferred.

  • Prior experience in customer service or service center operations is a plus.

  • Strong communication and interpersonal skills.

  • Basic computer knowledge (MS Office, service software).

  • Ability to handle customer queries calmly and professionally.


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