Customer Support Executive

3 days ago

Sahara Mall Gurgaon DelhiNCR, India Bridgexcel Innovations Full time ₹ 4,00,000 - ₹ 6,00,000 per year

job Title: Customer Support Executive – Voice/Chat/Email Process

Location: Gurugram

Experience Required: 1+ Years in Voice, Chat, or Email Support

Joining: Immediate Joiners Preferred

Job Summary:

We are seeking a proactive and customer-focused Customer Support Executive for our Voice, Chat, and Email Process. The ideal candidate should have at least 1 year of experience in handling customer queries via voice, chat, and email, with strong communication skills and the ability to resolve issues efficiently while maintaining high customer satisfaction.

Key Responsibilities:


• Handle customer queries professionally via voice calls, chat, and email in a timely manner.


• Understand customer concerns and provide accurate, valid, and complete information.


• Resolve customer complaints and queries to maintain satisfaction.


• Coordinate with internal departments for smooth issue resolution.


• Maintain records of customer interactions and regularly update the database.


• Ensure strict adherence to quality, compliance, and process guidelines.

Key Requirements:


• Minimum 1+ year of experience in Voice, Chat or Email Support.


• Excellent written and verbal communication skills in English.


• Strong problem-solving skills with the ability to handle pressure.


• Familiarity with CRM tools and customer service software is a plus.


• Good typing speed and attention to detail.


• Willing to work in rotational shifts, including weekends (if applicable).

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