General Manager Governance

5 days ago

Hyderabad, Telangana, India Livspace Full time

Role & responsibilities

  • City Governance & SOP Adherence - Drive compliance with Livspaces SOPs across on-ground teams including design, execution, vendor, and experience functions.
  • Conduct routine governance checks to ensure adherence to process frameworks.
  • Identify and close operational control gaps impacting service quality, timelines, or cost. Risk & Non-Compliance Management
  • Monitor and resolve governance risks including financial, operational, or service quality issues.
  • Proactively address non-compliance or deviations related to internal stakeholders, such as:
  • Design Teams project delays, scope misalignment, or documentation gaps.
  • Project Managers non-adherence to SOPs, customer escalations, or quality lapses.
  • Supply Chain / Modular Coordination Teams delays in delivery, product mismatch, or installation issues.
  • Operations Team execution slippage, miscommunication with customers, or incomplete closure processes.
  • Flag repeated incidents and drive systemic corrective actions and policy reinforcement.
  • Audit Readiness & Documentation - Maintain all project, partner, and compliance documentation in audit-ready format.
  • Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings.
  • Track and update governance metrics through structured dashboards and trackers.
  • Stakeholder & Partner Coordination - Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.
  • Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.
  • Conduct workshops and refreshers to educate stakeholders on new or revised SOPs. Reporting & Escalation Management
  • Prepare city-level compliance reports and governance scorecards for business reviews.
  • Escalate recurring non-compliances or systemic partner issues to the regional governance lead.
  • Present RCA (Root Cause Analysis) and recommend preventive measures.

Preferred candidate profile

  • Graduation / Post Graduation 6–8 years of experience in governance, compliance, risk management, vendor operations, or audit roles in a city-level or field operations capacity.
  • Experience working with external partners/vendors in project-based or platform businesses.
  • Hands-on knowledge of SOP enforcement, audit trails, documentation, and stakeholder training.
  • Strong communication, analytical, and reporting skills with a bias for action.
  • Background in real estate, interior design, consumer services, or execution-led businesses preferred.

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