Danish Expert C1 or C2

1 week ago


Delhi, Delhi, India Amrish Tyagi Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Job Description

Job Title: Customer Care Agent – Danish Hospitality Inbound
Location: Delhi, India
Industry: Hospitality / Travel / BPO
Employment Type: Full-time
Shift: Rotational / Day Shift (as per Danish time zone)

Job Summary:

We are seeking a highly motivated and customer-focused Customer Care Agent fluent in Danish C1 or C2 and English to join our inbound customer service team in Delhi. The role involves assisting customers from Denmark with their inquiries, bookings, and post-travel support related to hospitality services including hotels, reservations, and travel assistance.

Key Responsibilities:

  • Handle inbound calls, emails, and chats from Danish-speaking customers in a professional and courteous manner.

  • Provide accurate information regarding hotel bookings, travel arrangements, cancellations, and modifications.

  • Resolve customer complaints and queries promptly, aiming for first-call resolution and high satisfaction.

  • Collaborate with internal departments (reservations, sales, operations) to provide timely and effective solutions.

  • Maintain detailed and accurate records of customer interactions using CRM tools.

  • Stay updated on company policies, travel advisories, and hospitality trends to better assist customers.

  • Ensure compliance with data protection and confidentiality standards.

Requirements:

  • Fluency in Danish C1 or C2 (spoken and written) is mandatory.

  • Proficiency in English for internal communication.

  • Prior experience (1-3 years) in customer service, preferably in hospitality, travel, or BPO industries.

  • Strong communication and interpersonal skills.

  • Problem-solving ability and attention to detail.

  • Familiarity with CRM tools and basic computer skills.

  • Willingness to work in shifts aligned with Danish time zones.

Preferred Qualifications:

  • Experience working in a multicultural or Nordic client environment.

  • Background in tourism, hospitality, or international customer support.


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