Director - Account Management & Client Engagement
2 days ago
Key Responsibilities:
Stakeholder &Account Management
- Act as a strategic advisor to C-level stakeholders on compliance, operational efficiency, and transformation initiatives.
- Manage end-to-end client relationships, ensuring alignment of service delivery with client expectations across functions.
- Lead high-performing transformation teams and collaborate cross-functionally with operations, IT, HR, TA and executive leadership.
- Oversee key deliverables including transformation roadmaps, reporting and governance.
- Monitor KPIs/SLAs, resolve escalations, and drive continuous improvement and client satisfaction.
- Support account growth through proactive engagement and trusted advisory support.
Transformation &Strategy
- Lead end-to-end transformation initiatives for client organizations, focusing on automation, and digitization across operations.
- Collaborate with global teams to drive change management and implement scalable, future-ready operating models.
- Deliver strategic insights and solutions on the internal controls as part of broader transformation programs.
Internal Controls& Governance
- Partner with clients to assess and align their governance and compliance frameworks, ensuring transparency and operational integrity.
- Collaborate with risk and compliance stakeholders to support audit-readiness, data integrity, and regulatory compliance as needed.
Qualifications &Experience
- 15+ years of experience across account management, client partnership & transformation.
- Preferred industry experience: Technology / IT / ITES / Digital & e-commerce / SaaS / Tech consulting.
- Strong understanding of technology platforms, enterprise systems, and digital transformation concepts.
- Ability to build trusted relationships with senior client stakeholders
- Proven track record of managing key accounts, client relationships, and growing accounts
- Experience overseeing multi-disciplinary delivery teams or programs on behalf of clients
- Skilled at managing expectations, handling escalations, and navigating complex client environments
- Strong grasp of project management methodologies
- Collaborative working style with both clients and internal teams
- Ability to thrive in fast-paced, high-growth, or ambiguous environments
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