Assistant Store Manager

About Us

Heads Up For Tails is a one-stop pet product's brand with its paw-prints across India. We design,manufacture, and customize high quality and functional pet products to improve the quality of your pet'slife and make pet parenting delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strongbelief that pets are family. By offering products and services that make pets more comfortable, healthier,and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation, and empathy, we create and curate a range of relevant petproducts and services. We are constantly adding to our inventory of products and services to provideparents with a holistic pet care experience and hope to become rock solid partners in each family's petparenting journey.

We have over 1200+ employees spread across the country; with 220+ in our headquarters in Gurgaon. Wehave been awarded the 'Brand of the Year' Award three times (2017, 2019 and 2021), most recentlyawarded at Homburg Palace, Vienna. We have been certified as a Great Place to Work 2022 by Great Placeto Work Institute, India.

Position Summary

The Assistant Store Manager will be responsible for carrying out that goal through positive and effective communication with customers as well as efficient operation of the store.

You will provide the Store Manager with the help he or she requires to keep the shop in top running order, from ordering inventory and processing sales to generating cash reports and responding to customer concerns and complaints.

We are looking for a friendly and ambitious professional who wants to make an impact in the retail industry.

Responsibilities

• Achieving financial objectives by preparing an annual budget, scheduling expenditures, analysing variances, initiating corrective actions.
• Identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensuring availability of merchandise and services
• Formulating pricing policies by reviewing merchandising activities, determining additional needed sales promotion, authorizing clearance sales, and studying trends.
• Implementing security systems and measures.
• Ensuring the safety and cleanliness of the store
• Maintaining the stability and reputation of the store by complying with legal requirements.
• Determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintaining operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Contributing to team effort by accomplishing related results as needed.
• Ensuring high levels of customer satisfaction through excellent sales service
• Maintaining outstanding store condition and visual merchandising standards
• Maintaining a fully stocked store
• Ascertaining customers' needs and wants
• Training & mentoring the new hires

Minimum Qualifications, Skills and Competencies

• 3-4 years of relevant experience
• Bachelor's/Master's degree in the relevant field
• Excellent communication skills (verbal & written)
• Proven working experience in retail sales
• Customer service focused
• Animal Lover Preferred

What Heads Up For Tails Can Offer You:

Heads Up For Tails is the single largest organized leader in the growing pet care industry in India, a market thats estimated to reach INR 5475 crores by 2025. With an omni-channel network of manufacturing, retail, e-commerce and distribution, Heads Up For Tails can offer you a dynamic and ambitious work environment where you can leverage your experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on ownership and initiative, where people who are excited about taking the path less travelled will thrive and succeed.