Analyst, IT Operations

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary Job Description

The "Software Engineer - IT" will be based in Chennai, reporting to Manager.

In this role, you will be In-charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs for RPA (Robotic Process Automation) application of UiPath and Microsoft Power Automation

Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. UiPath and PAD Development skill will be added advantage. Computer programming to automate manual IT Ops wherever applicable.

What a typical day looks like:

• Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.
• Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.
• Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
• Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
• Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Stablish and assure adherence to budgets, schedules, work plans and performance requirements.
• Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests.
• Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.
• Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.
• Working with various team to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.
• Communicate with system users, vendor hold up and investigate, trouble-shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.
• Perform and track change management and publish performance metrics. of these teams.
• Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security and regulatory compliance.

The experience we're looking to add to our team:

• Typically requires a Bachelor of Engineering degree or M.C.A.
• Ideally requires a minimum of 2-3 years of related experience.
• General understanding of system architectural concepts and methodologies.
• Basics of Troubleshooting, Log analysis and data analytics.
• Collaboration skills and passion for technical challenges and operations support.
• Different IT Analyst position may require different knowledge of application, skillset, or tool.  Having ability to learn and adopt with fast execution, solve problem through applying best-in-class tools and methodology, and ability to drive and work as a team for success should be considered as general requirement.

What you'll receive for the great work you provide:

• PTO
• Health Insurance

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Job CategoryITFlex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.

Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.

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