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Lead Software Engineer
2 weeks ago
Job Title:
Lead Software Engineer (ServiceNow Architect/Lead Developer)
Job Summary:
We are seeking a highly skilled and experienced ServiceNow Architect/Lead Developer to join our team. The ideal candidate will have a strong background in IT Service Management (ITAM &ITOM) and a proven track record of successfully implementing and managing ServiceNow solutions. As a ServiceNow Architect/Lead Developer, you will be responsible for leading the design, development, and implementation of ServiceNow applications, ensuring they meet the needs of our organization.
Key Responsibilities:
- Lead the design, development, and implementation of ServiceNow solutions for ITAM, ITOM, ITSM, SPM, HRSD.
- Integrate third party Software Assets Data with ServiceNow SAM application.
- Provide subject matter expertise in design, development and implementation within the ServiceNow Platform for ITAM applications
- Provide technical guidance to junior developers
- Proactively identify issues, troubleshoot issues and provide fixes, work on Support tickets
- Maintain knowledge of the latest ServiceNow features
- Document processes or Technical Design Documents
- Work closely with the stakeholders and the ServiceNow Product owner, ServiceNow Architect and Business Analyst to build solutions
Qualifications:
- 7-8 years' experience in software development in ServiceNow
- Hands-on experience working on ITAM (Software Asset Management, Hardware Asset Management), ITOM, ITSM.
- Demonstrated ability to advise customers on the proper use of the Common Service Data Model (CSDM) and its implications across other ServiceNow products, to include ITOM, ITAM, and ITSM product suites
- Possess advanced ServiceNow Technical skills
- Worked on Integrating ServiceNow with other tools.
- Excellent problem-solving and analytical skills.
- Good communication skills and interpersonal skills
- Certifications: Certified ServiceNow Administrator, Certified Implementation Specialist in SAM
Preferred Skills:
- Experience with Agile development methodologies.
- Knowledge of IT Asset Management (ITAM) and Configuration Management Database (CMDB).
- Familiarity with ServiceNow Discovery and Service Mapping.
- Experience with automated testing and continuous integration/continuous deployment (CI/CD) pipeline.
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At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
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Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
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What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
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Ready to grow your career with Gartner? Join us.
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