Senior Network Support Engineer

4 days ago

Gurgaon, Haryana, India Jobstronaut Full time ₹ 12,00,000 - ₹ 36,00,000 per year

The client is looking to hire a Senior Network Support Engineer for their team at Gurgaon.

Shift Timings : US Shifts

Responsibilities:


• Support all of client's Network and OS product lines to diagnose and tackle various network-related and product-related issues reported by customers.


• Provide support on customer cases with full accountability on escalation cases raised by the Tier 1 teams and facilitate discussions with the Product development teams (as and when needed).


• Investigate areas of misalignments or issues that are critical dead-ends and provide suggestions to mitigate them.


• Identify issues through support trends and suggest corrective actions to:


• Prioritise resolution of specific high-touch issues.


• Share ideas to enhance the product UX.


• Provide suggestions to make the UI more intuitive.


• Perform their own lab recreates in our internal lab setup as part of the troubleshooting, as and when necessary.


• Provide support and mentoring to the Tier 1 team members in complex troubleshooting scenarios.


• Stay up to date on latest features and trending technology, participating in team communication, and keeping up with enterprise and networking trends.


• Work closely with other members of Customer Engineering as well as both Software and Hardware development teams in diagnosing problems and communicating them in multiple technical contexts.


• Interpersonal skills and product knowledge are critical to responding to daily customer-centric activities.


• Read and analyze packet captures using Wireshark/tcpdump to resolve sophisticated networking issues on customers' devices.


• Document customer communication and recurring technical issues to support product quality programs and product development.


• Use acquired knowledge to suggest and contribute to Knowledge Base articles.

Knowledge and Experience:


• Knowledge of the networking industry, products, and protocols.


• Knowledge of the following network protocols and technologies: TCP/IP and OSI model, IP Address and Subnetting, ARP, DHCP, DNS, POE (IEEE 802.3af/at/bt), ICMP, IPv4 & IPv6, and IEEE 802.1Q trunking, Wireless LAN Fundamentals, VPN, NAT/PAT, etc.


• Knowledge of troubleshooting utilities such as Ping, Traceroute, Wireshark (or similar packet capture and analysis tools) is highly desired.


• Proven work experience to troubleshoot complex and dynamic customer environments


• Expertise in balancing the communications needs of each customer case.


• Have a strong analytical mind and the ability to triage.


• A high aptitude for both learning and teaching is required.


• Excellent written and verbal communication skills are a must.


• Ability to clearly and concisely articulate matters to customers.


• Outstanding customer service skills.


• Excellent account management, follow-through, and attention to detail.


• Ability to multitask and be adaptable to work in a fast-paced environment.


• 1+ years of experience in computer networking-related problem-solving, critical thinking, and troubleshooting.

Education:


• Bachelor's/Master's Degree in Engineering/Computer Science/IT is preferred

but not mandatory.


• Networking certifications are a plus.

  • Senior Tech Support

    2 weeks ago

    Gurgaon, Haryana, India NETNXT Network Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionNETNXT Network provides IT consulting, network implementation, troubleshooting services, and network security. We offer end-to-end IT infrastructure services for E-commerce and startups, including building open-source on-premises and cloud servers to host databases and web services. Our cloud monitoring services enable customers to monitor...

  • Senior Network Engineer

    1 week ago

    Gurgaon, Haryana, India Sify Technologies Limited. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company DescriptionSify Technologies Limited, a Fortune India 500 company, is India's most comprehensive ICT service and solution provider. With a focus on Cloud solutions, Sify caters to the evolving ICT needs of the emerging Digital economy for businesses of all sizes. The company operates 11 state-of-the-art Data Centers and has the largest MPLS network...

  • Network Engineer

    2 weeks ago

    Gurgaon, Haryana, India Syndrome NewEdge Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Syndrome is looking for a motivated and technically inclined fresher to join our network engineering team. This role offers hands-on exposure to enterprise-level routing and switching technologies, with opportunities to learn, grow, and contribute to critical infrastructure projectsJob Title: Network Engineer (Fresher)Location: VATIKA CP AND FIP , M.G. ROAD...

  • Network Support Engineer

    4 days ago

    Gurgaon, Haryana, India Lenskart Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Responsibilities:Diagnose and troubleshoot wireless, security, and switching issues reported by Cisco Meraki customers and partners.Install, configure, maintain, and troubleshoot Cisco routers/switches, Ubiquity routers/controllers/switches/APs, SonicWall firewalls, and Windows/Linux servers.Manage Active Directory, file replication server, and monitor...

  • Senior Network Engineer

    2 weeks ago

    Gurgaon, Haryana, India Ahead Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We...

  • Senior Network Engineer

    2 weeks ago

    Gurgaon, Haryana, India Sterlite Technologies Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Senior Network Engineer Role Purpose: Leads complex system setup and handles the complex problems from system maintenance Key Accountabilities: Bachelors in Engineering with 5-7 years of experience in system architecture and maintenance Preferred Experience and Qualification: Provide high-level maintenance and update of existing systems to improve...

  • Network Engineer

    2 weeks ago

    Gurgaon, Haryana, India Skillventory Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Network Engineer II supports the planning, design, implementation, and maintenance of company global network infrastructure. The role is a key contributor to the Global Networking Team, driving excellence in network operations and contributing to the overall success of company IT initiatives.Global Network Infrastructure Design and Implementation:Participate...

  • Senior Network Engineer

    2 weeks ago

    Gurgaon, Haryana, India Sterlite Technologies Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Senior Network Engineer - Opensource Openstack Role Purpose: Leads complex system setup and handles the complex problems from system maintenance Key Accountabilities: Bachelors in Engineering with 5-7 years of experience in system architecture and maintenance Preferred Experience and Qualification: Provide high-level maintenance and update of existing...

  • Network Engineer

    4 days ago

    Gurgaon, Haryana, India ThoughtSol Infotech Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Job Profile of Network EngineerDesignation: Network EngineerLocation: GurugramRequirements :· Minimum 3 years of experience· Bachelor's degree in computer science, Information Technology, or a related field.· Proven experience as a Network Engineer, with a focus on Level 2 support.· In-depth knowledge of networking protocols, including TCP/IP, DNS, DHCP,...

  • Network Engineer L2

    1 week ago

    Gurgaon, Haryana, India Pegasus International Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Network Engineer II supports the planning, design, implementation, and maintenance of Company's global network infrastructure.The role is a key contributor to the Global Networking Team, driving excellence in network operations and contributing to the overall success of company's IT initiatives.Global Network Infrastructure Design and...