Front Desk Receptionist

6 days ago

Bengaluru, Karnataka, India Archish Fertility & IVF Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Summary:

We are seeking a courteous, professional, and organized People Relations Executive to join Archish. As the first point of contact for patients and visitors, you will play a vital role in delivering excellent customer service, managing front office operations, and ensuring the smooth flow of administrative activities.

JOB DESCRIPTION – ROLES AND RESPONSIBILITIES

  • Greet and assist patients, visitors, and vendors in a warm and professional manner.
  • Manage appointment scheduling, rescheduling, and cancellations both in person and via phone/email.
  • Maintain and update patient records in the system with accuracy and confidentiality.
  • Manage Queue/waiting time efficiently by coordinating with the staff.
  • Handle incoming and outgoing calls, emails, and inquiries efficiently.
  • Coordinate with Patients, doctors, nurses, Marketing team and administrative staff to ensure timely patient service.
  • Follow up on no show event, foreign patients, scans and google reviews.
  • Process billing, payments, and issue receipts as needed
  • Manage front desk inventory, stationery, and cleanliness of the reception area.
  • Manage Patient records, data entry, feedback collection and feedback analysis.
  • Patient engagement – offer refreshments, send wishes on special occasions etc.
  • Updating ARTIS regularly
  • Patient Service quality
  • Any other tasks as assigned.

QUALIFICATION

  • Any Graduate from a recognized university
  • Proved 1-2 years experience as a People relations executive, front desk executive, receptionist, or customer service representative (preferably in the medical field)
  • Computer skills with experience of using MS office (word, excel, PPT, outlook, etc).
  • Excellent verbal and written communication skills
  • Strong organizational, interpersonal, and problem-solving skills
  • Ability to multitask and remain calm in a fast-paced environment
  • Basic understanding of medical terminology and procedures (preferred)
  • Fluent in English and Kannada.
  • Prior experience in medical field is an added advantage.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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