SME, Enterprise TSE

2 days ago

Thiruvananthapuram, Kerala, India Infoblox Full time

At Infoblox, every breakthrough begins with a bold "what if."

What if your ideas could ignite global innovation?

What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500 , and we are looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold "what if" can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia's Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every "what if" into "what's next."

In a world where you can be anything, Be Infoblox .

SME, Enterprise TSE - SaaS

We have an opportunity for a SME, Enterprise TSE – SaaS to join our Support Operations team in Trivandrum, reporting to the Senior Manager of Technical Support. In this pivotal role, you will provide technical assistance to our customers, which involves responding to customer inquiries via phone, email, and web, diagnosing and analyzing problems, and providing workarounds to customers. In addition to comprehensive protocol and product training, you will participate in online training and continuing education programs by our training team.

Be a Contributor — What You'll Do

  • Serve as the point of contact for expert technical consultation for the support team on assigned SME features
  • Review cases owned by TSEs to provide assistance
  • Identify knowledge gaps within the team and provide resolution to fix those gaps
  • Create product and supportability enhancement requests
  • Create lab environments for assigned features
  • Participate in customer calls if required or requested by the supervisor
  • Review and publish KB articles created by the support team
  • Identify recurring issues and escalate appropriately for permanent resolution
  • Provide in-depth troubleshooting and log analysis to identify probable causes for SaaS products
  • Attend engineering meetings on new features and deliver training
  • Engage in engineering meetings to suggest product improvements or suggestions

Be Prepared — What You Bring

  • 4+ years remote technical support, systems administration, and network administration background desirable
  • Understanding of one or more operating systems (Microsoft/Linux) desirable Networking fundamentals – OSI & TCP/IP model, Layer 2 & 3 device/protocol knowledge, IPv4 – classes and subnetting
  • Basic understanding of network security concepts and scripting skills strongly preferred (Python ideal)
  • Solid knowledge of network security concepts, DNS and DHCP protocols and configuration
  • Solid knowledge in TCP/IP and networking/routing protocols such as VRRP, OSPF, BGP, TCP/IP
  • Solid knowledge of Infoblox SaaS products, cloud platforms and functionality, technologies
  • Solid knowledge of virtualization platforms such as VMWare, REST API programming strongly preferred
  • Strong technical aptitude with a desire for continuous learning and improvement
  • Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment, Team player
  • Excellent verbal and written communication skills, strong customer service skills and Outstanding analytical and organizational ability

Be Successful — Your Path

First 90 Days:

  • Immerse yourself in our culture, connect with mentors, and map the systems and stakeholders that rely on your work

Six Months:

  • Work with Engineering to resolve customer issues
  • Handle outage calls

One Year:

  • Handle all product-related issues
  • Deliver TOI on existing and new features
  • Work on becoming a features expert

Belong— Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here.

Be Rewarded — Benefits That Help You Grow, Thrive, Belong

  • Comprehensive health coverage, generous PTO, and flexible work options
  • Learning opportunities, career-mobility programs, and leadership workshops
  • Sixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthy
  • Modern offices healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
  • Charitable Giving Program supported by Company Match
  • We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other

Hybrid: #LI-Hybrid

LI-ST1

  • SME, Enterprise TSE

    2 days ago

    Thiruvananthapuram, Kerala, India Infoblox Full time

    DescriptionAt Infoblox, every breakthrough begins with a bold "what if." What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big...

  • Enterprise TSE

    4 days ago

    Thiruvananthapuram, Kerala, India Infoblox Full time

    DescriptionAt Infoblox, every breakthrough begins with a bold "what if." What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough...

  • Enterprise TSE

    7 days ago

    Thiruvananthapuram, Kerala, India Infoblox Full time

    DescriptionAt Infoblox, every breakthrough begins with a bold "what if." What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough...

  • Enterprise TSE

    2 days ago

    Thiruvananthapuram, Kerala, India Infoblox Full time

    At Infoblox, every breakthrough begins with a bold "what if."What if your ideas could ignite global innovation?What if your curiosity could redefine the future?We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact,...

  • Enterprise TSE

    4 days ago

    Thiruvananthapuram, Kerala, India Infoblox Full time

    DescriptionAt Infoblox, every breakthrough begins with a bold "what if." What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough...

  • EUC Engineer SME

    2 days ago

    Thiruvananthapuram, Kerala, India UST Full time

    Role DescriptionRole Proficiency:Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical and people leadership (Hierarchical or Lateral)Outcomes1) Mentor new team members in understanding customer infrastructure and processes2) Perform ticket data analysis for...

  • Associate II

    2 weeks ago

    Thiruvananthapuram, Kerala, India UST Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    2 - 3 Years1 OpeningTrivandrumRole descriptionJob Role: Globalscape Support EngineerJob Location: Any UST OfficePrimary Skill: Globalscape, .NetAbout the RoleWe are seeking skilled professionals to join Aptia's Command Center and Service Excellence functions, responsible for ensuring uninterrupted IT service operations, proactive monitoring, reporting, and...

  • Python Architect Freelance Interviewer

    2 weeks ago

    Thiruvananthapuram, Kerala, India Futuremug Full time US$ 10,00,000 - US$ 20,00,000 per year

    Python Architect Freelance InterviewerExperience:10 to 20About the companyWe are an HR Tech company based in Trivandrum, offering hiring support to MNCs across India through interview ,assessments and recruitment services. We have a network of 4000+ experienced professionals who take interviews in their available time slots.We're looking for experienced...

  • Python Architect Freelance Interviewer

    2 days ago

    Thiruvananthapuram, Kerala, India Futuremug Full time

    Python Architect Freelance InterviewerExperience:10 to 20About the companyWe are an HR Tech company based in Trivandrum, offering hiring support to MNCs across India through interview ,assessments and recruitment services. We have a network of 4000+ experienced professionals who take interviews in their available time slots.Were looking for experienced...

  • Security Sme

    2 weeks ago

    Thiruvananthapuram, Kerala, India UST Global Full time

    9 - 12 Years - 1 Opening - Trivandrum **Role description**: **Role Proficiency** Provide technical leadership and expertise in cloud security, with a focus on GCP Security Architecture and compliance frameworks. Responsible for resolving complex security incidents, defining strategy for security controls, and mentoring team members in delivering secure and...

  • Chief Technology Officer with Investment

    2 weeks ago

    thiruvananthapuram, India beBeeChief Full time

    Transform Your Career as a Chief Technology Officer with InvestmentThis is an exceptional opportunity to join our dynamic team and spearhead the technical roadmap, driving innovation and growth. As the Chief Technology Officer with Investment, you will be responsible for architecting, developing, and optimizing our AI-driven features using cutting-edge...

  • Architect Ii

    4 days ago

    Thiruvananthapuram, Kerala, India UST Global Full time

    12 - 15 Years - 1 Opening - Kochi, Trivandrum **Role description**: Role Proficiency: Outcomes: - Select appropriate technical options for development such as reusing improving or reconfiguration of existing components. - Optimizes efficiency cost and quality. - Validate results with user representatives integrates and commissions the overall solution. -...

  • IT Sme Retail

    1 week ago

    Thiruvananthapuram, Kerala, India Kenland IT Solutions Full time

    Strategic Leadership: Enterprise Applications Management: Oversee the implementation, Enhancements, Service Transitions, Upgrade, migration, maintenance, and optimization of SAP S4HANA versions. Managing multiple companies and plants Retail businesses in S4HANA. Core SAP IS Retail excellent knowledge in SD and MM Integration with FICO and MM module...

  • Expert Data Platform Specialist

    5 days ago

    thiruvananthapuram, India beBeeData Full time

    Enterprise Data Platform SpecialistWe are seeking a seasoned data platform specialist to design, develop, and scale enterprise-grade data infrastructure for leading financial services organizations.The ideal candidate will have in-depth expertise in lakehouse architecture, PySpark engineering, data governance, and cloud-first analytics. They will be...

  • Salesforce Implementation Manager

    4 weeks ago

    Thiruvananthapuram, India Aviso AI Full time

    About Aviso AIAviso is a leading end-to-end revenue execution platform. We act as a compass to guide sales teams to maximize growth and minimize risk. Aviso’s predictive AI delivers revenue intelligence, drives team-wide actions and course corrections, and gives precise guidance so sellers and teams don’t get lost in the fog of CRM and other point...

  • Gm - Mass Distribution

    2 days ago

    Thiruvananthapuram, Kerala, India Vodafone Idea Full time

    Job Req ID: 48133 - Location: Trivandrum, IN - Function: Sales and Distribution - About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the...

  • Azure PySpark Solution Architect

    1 week ago

    thiruvananthapuram, India UST Full time

    Azure Databricks / PySpark Solution Architect – Banking & Financial ServicesPune (Balewadi) / TrivandrumWe’re looking for an Azure Databricks & PySpark Solution Architect to design, build, and scale enterprise-grade data platforms for leading Banking & Financial Services clients. If you excel in Lakehouse architecture, PySpark engineering, data...

  • Azure PySpark Solution Architect

    1 week ago

    Thiruvananthapuram, India UST Full time

    Azure Databricks / PySpark Solution Architect – Banking & Financial ServicesPune (Balewadi) / TrivandrumWe’re looking for an Azure Databricks & PySpark Solution Architect to design, build, and scale enterprise-grade data platforms for leading Banking & Financial Services clients. If you excel in Lakehouse architecture, PySpark engineering, data...

  • Azure PySpark Solution Architect

    1 week ago

    Thiruvananthapuram, India UST Full time

    Azure Databricks / PySpark Solution Architect – Banking & Financial ServicesPune (Balewadi) / TrivandrumWe’re looking for an Azure Databricks & PySpark Solution Architect to design, build, and scale enterprise-grade data platforms for leading Banking & Financial Services clients. If you excel in Lakehouse architecture, PySpark engineering, data...