Ops Executive

2 days ago

Gurgaon, Haryana, India Aabee Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Location:
 Gurgaon/Delhi

Experience:
 1-5 years

Industry:
 Travel / Aviation / Ticketing

Notice Period:
Immediate Joiner

Job Description:

We are seeking a highly motivated and detail-oriented
Operations Executive
to join our travel operations team. The ideal candidate will be responsible for managing end-to-end hotel reservations, resolving travel-related issues, and ensuring seamless service delivery for clients. This role requires strong destination knowledge, excellent communication skills, and the ability to handle time-sensitive and complex operational tasks efficiently.

Key Responsibilities:

  • Handle international online hotel bookings, resolving tour-related issues, sold-out situations, transfers, sightseeing, and payment discrepancies.
  • Manage book-out cases, last-minute bookings, and special requests efficiently.
  • Provide expert solutions to pre-travel and post-travel inquiries within deadlines.
  • Make reservations for tours, including hotels, coaches, restaurants, and sightseeing.
  • Good experience in CRM.
  • In-depth knowledge of international destinations.
  • Familiarity with portals such as GRN, TBO, REZLIVE, Hotels beds.
  • Negotiation with the hotels directly.
  • Support 
    KAMs (Key Account Managers)
     in building complete customer itineraries.
  • Experienced in CRM systems.
  • Support KAMs (Key Account Managers) in building complete customer itineraries.
  • Ensure compliance with company processes and customer service standards.
  • Good Experience in Hotel negotiation.
  • Experience in TBP and GRM booked hotels.

Desired Candidate Profile:

Successfully negotiated exclusive rates in the B2B market, resulting in increased profitability.

  • Demonstrated capability in handling on-ground operations to ensure hassle-free experiences for clients and garner positive feedback.
  • Proficiency in utilizing portals like TBO, REZLIVE, GRN, etc., and extensive experience with multiple Destination Management across various countries.

What We Offer:

  • Competitive salary and benefits.
  • Opportunity to work with a dynamic team in the travel industry.
  • Health Benefits
  • Paid leaves

Who we are:
 Aabee was founded on a vision to redefine luxury travel. For 30 years, our journey has been marked by a commitment to innovation and an unwavering dedication to our clients. Over the years, we've had the privilege of curating extraordinary experiences for countless travelers, and we continue to push the boundaries of luxury travel today.

Discover more about our story, team, and philosophy on 

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