Centre Head

Job Description: Centre Head /Centre-Incharge

Position Overview

The Center In-charge is responsible for overseeing the day-to-day operations of the Center.

Ensuring smooth functioning, high-quality service delivery, student satisfaction, staff performance, and overall business growth.

Key Responsibilities.

1. Center Operations Management

• Oversee daily functioning of the center, ensuring all academic and administrative processes run efficiently.
• Maintain center infrastructure, cleanliness, safety, and equipment.
• Ensure compliance with organizational policies, processes, and branding guidelines.
• Manage scheduling of classes, faculty allocation, and resource utilization.

2. Academic Coordination

• Monitor quality of teaching and learning outcomes.
• Coordinate with faculty/trainers to ensure timely completion of syllabus.
• Support student academic progress through counseling, feedback sessions, and issue resolution.
• Ensure proper conduct of exams, assessments, and results.

3. Admissions & Sales

• Handle walk-ins, inquiries, and lead conversions for admissions.
• Conduct center tours, counseling sessions, Seminars at colleges
• Meet monthly admission and revenue targets of the Centre
• Maintain CRM records and track inquiry-to-enrollment conversions.

4. Student Relationship Management

• Act as the primary contact for student and parent queries or concerns.
• Lead student orientation programs and engagement initiatives.
• Ensure high satisfaction and retention rates.
• Manage feedback surveys and take corrective action where needed.

5. Staff Management

• Recruit, train, and supervise faculty and administrative staff.
• Conduct performance evaluations and provide feedback/coaching.
• Create staff schedules and ensure adequate staffing for all activities.
• Motivate the team to maintain high service and academic standards.

6. Marketing & Outreach

• Plan and execute local marketing activities and promotional events.
• Build partnerships with schools, colleges, corporates, and community organizations.
• Drive digital and offline campaigns with marketing teams.
• Monitor competitor activities and market trends.

7. Financial & Reporting Responsibilities

• Maintain daily cash flow, fee collection, and financial records.
• Submit periodic reports on admissions, revenues, expenses, and operations.
• Monitor budgets and minimize operational costs without compromising quality.
• Ensure timely submission of MIS reports to management.

Key Skills & Competencies.

• Strong leadership and people-management skills
• Excellent communication and presentation skills
• Customer service orientation
• Problem-solving and decision-making ability
• Sales and target-driven
• Work Environment
• Full-time, on-site responsibility
• Includes weekend availability (as per institute schedule)
• Requires interaction with students, parents, faculty, and management teams
• KPIs (Key Performance Indicators)
• Monthly admissions & revenue achievement
• Student Satisfaction

Job Types: Full-time, Permanent

Pay: ₹250, ₹420,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person