Sr Mgr, Software Quality Engineering

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of software product quality engineering experience including test planning, implementation and execution.
• 5 + years of Experience in a management position for technical teams
• Advanced working knowledge of test engineering processes and methodologies; Expertise in test planning, test case management, code coverage and defect analysis.
• Significant hands-on experience in project management and Agile/Scrum product development life cycles
• Thorough understanding of performance testing and automation testing.
• Demonstrated leadership, coaching and mentoring skills combined with flexibility working in a dynamic, fast moving product development environment.
• Collaborative but decisive personal style; highly effective communicator and problem solver.
• Manage multiple competing priorities while driving resolution and getting results
• Delivering Support for identified functions – driving resolution, reporting & managing SLA, and KPI, root cause analysis. Perform the role of Critical Escalation Manager.
• Hiring, mentoring, and managing team of QA & Support Engineers
• Open to travel – This role might require occasional travel

Highly Desireable

• Software Quality Engineering experience, with deep expertise in Java /Javascript/Seleniumand modern enterprise application design.
• Experience with Enterprise Applications Data Model such as Oracle, Salesforce, SAP, or other ERP/CRM systems.
• Proven track record in building data pipelines, Analytical content including metrics , KPIs and Dashboards
• Familiarity with ETL/ELT processes, data modeling, and orchestration frameworks (e.g., Apache Airflow, Kafka, MuleSoft).
• Understanding of analytics tools and data visualization platforms (e.g., Tableau, Looker, Power BI) and how they integrate into workflow solutions.
• Experience working with ServiceNow or similar workflow platforms (preferred).

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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