Analyst – Query Management

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. 

Why we're hiring:

An Analyst – Query Management (Spanish Language) handles customer or supplier queries in Spanish, ensuring timely resolution, data accuracy, and compliance with internal processes. This role blends language proficiency with analytical and operational skills.

What you'll be doing:

• Respond to Spanish-language queries from internal teams, suppliers, or customers.
• Investigate issues related to procurement, finance, or data discrepancies.
• Ensure prompt and accurate resolution in line with SLAs.
• Collaborate with strategic sourcing, finance, and support teams for end-to-end query handling.
• Investigating and taking correct action on escalations from vendor for unpaid invoices.
• Working with vendors & stakeholders to ensure all vendor ledgers are accurate & complete
• Managing month end closing.
• Root cause analysis to identify the type of differences in the transaction.
• Investigating supplier queries and providing solutions.

What you'll need:

• Minimum 1-3 years of experience in handling Spanish-language queries.
• Minimum Graduate.
• Should be an experienced problem solver with good written and verbal communication skills.
• Flexible attitude to achieve results.
• Excellent interpersonal skills.
• Advanced MS office skills.
• Multi-tasking
• Open to work in shifts

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.