Customer support Non voice Process

22 hours ago

Hyderabad, Telangana, India IntouchCX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About IntouchCX:

IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14 countries. IntouchCX serves a variety of industries, including retail, healthcare, technology, and e-commerce, offering omnichannel support through voice, email, chat, and social media. The company is recognized for its flexibility, quick execution on new initiatives, and its focus on innovation and disruption. IntouchCX is dedicated to transforming the BPO industry and redefining the role of a contact center agent. They emphasize employee satisfaction and well-being, investing in career paths and creating dynamic environments for their team members. IntouchCX's guiding principle is to be The Industrys Trusted Advisor, differentiating itself through trusted partnerships, AI adoption, integrated expertise, and a commitment to scaling with soul.

Job Description: Are you an excellent communicator with experience in international chat-based customer support? Join our vibrant team at IntouchCX a global leader in customer experience solutions.

Key Responsibilities:

  • Respond to customer inquiries via live chat
  • Provide accurate information about products/services
  • Troubleshoot issues and escalate as needed
  • Maintain customer interaction records using CRM tools

Requirements:

  • Minimum 6 months of international chat support experience
  • Excellent written English communication
  • Comfortable with flexible shifts and rotational offs
  • Knowledge of CRM/chat tools preferred

Perks & Benefits:

  • PF, ESI & Health Insurance
  • 2-Way Transport (Pickup & Drop)
  • Attractive Incentives
  • 5 Days Work Week

Contact HR Afreen Email

Mention recruiter name (Afreen) on top of the resume

Walk-in Location: B16, 5th Floor, Mindspace (Backside of Inorbit Mall), Hyderabad

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