Senior Customer Relations Executive

4 days ago

Noida Berger Tower India Thales Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Sr. CRE

Location: Noida, IndiaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India's growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

Essential Functions / Key Areas of Responsibility

Service support CRE:

  • Manage Incidents/Service requests within SLA, tracking SLA

and taking actions in case of deviation.

  • Ensures the incident are acknowledged, investigated and resolved as per contract agreement:
    • Response time (MTTA)
    • Resolution time (MTTR)
  • Working on an heterogeneous ecosystem and be able to support customer on different technical areas
    • Cloud Base Solution offers (AWS, GCP, Docker, Kubernetes…)
    • Mobile Application and Mobile SDK
    • Monitoring tools (Datadog, Splunk, Pagerduty, …).
    • Linux, networking (TCP/IP, Firewall, Load Balancer, tcpdump, wireshark…)
    • Security and Cryptography (Certificates, Mutual authentication, KMS, HSM…)
    • Scripting (Bash, Python, Java…)

Minimum Requirements: Skills, Experience & Education

Include minimum experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, etc.

  • BS in Computer Science
  • 5 years of experience in operation or support
  • Working on shift to offer our customers a 24/7 service
  • Good to have experience in managing Splunk App development, scripting and log management solution design
  • 5 years of experience integrating data input from Splunk from other tools such as AWS, Datadog, GCP, private cloud etc
  • Knowledge of ITIL and Service Delivery best practices. ITIL certification would be appreciated
  • Knowledge on AWS/GCP Cloud, monitoring tools, networking, infrastructure, Linux and mobile application
  • Experience in direct cooperation with international customers
  • Excellent interpersonal and communication skills
  • Very good organizational and negotiation skills
  • Ability to make decisions and take initiatives
  • English – Mandatory
  • Spanish – Optional
  • French – Optional
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now Experience LevelSenior Level

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