Business Analyst

7 days ago

Ahmedabad, Gujarat, India Santushti Infotech Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year


Hiring Business Analyst

Ahmedabad Vastrapur

Monday to Friday, 11:30 AM to 7:30 PM (On site)

We are seeking a
Business Analyst/Business Operations Associate
who will play a key role in
evaluating professionals, improving operational workflows, and maintaining global quality standards
across our marketplace.

The ideal candidate has a
background in business analysis, process optimization, or operations management
, with excellent communication skills and attention to detail. You will analyze seller profiles, review creative portfolios, and help streamline business processes that support marketplace integrity and growth.

Key Responsibilities

  • Review and evaluate professional applications for our digital marketplace program.
  • Assess
    profile quality, communication clarity, service professionalism, and consistency
    .
  • Moderate introductory videos and portfolio materials to ensure brand alignment.
  • Identify workflow gaps and contribute to
    process documentation and optimization
    .
  • Generate and maintain
    performance reports, quality metrics, and audit trails
    .
  • Collaborate cross-functionally with evaluation, data, and operations teams.
  • Support internal improvement projects, develop standard operating procedures (SOPs), and ensure adherence to compliance standards.
  • Participate in
    business analysis, quality monitoring, and reporting initiatives
    .

Required Skills and Experience

  • Bachelor's degree in
    Business Administration, IT, or a related field
    .
  • 2–6 years of experience in
    Business Analysis, Operations, or Process Management
    .
  • Strong analytical, problem-solving, and documentation skills.
  • Excellent verbal and written communication in English.
  • Proficiency in
    Excel, Jira, Trello, Confluence
    , or similar tools.
  • Exposure to
    Agile and SDLC methodologies
    preferred.
  • Ability to manage multiple tasks, maintain quality, and meet strict deadlines.
  • Experience working in
    marketplace or global client operations
    is an advantage.

Key Attributes We Value

  • Structured and analytical mindset.
  • Exceptional attention to detail and process orientation.
  • Ability to evaluate and communicate with professionalism.
  • Collaborative and proactive approach to workflow improvement.
  • Curiosity to explore new tools, trends, and AI-driven processes

What We Offer

  • Opportunity to work on global operations within a fast-growing digital marketplace.
  • Exposure to
    data-driven decision-making and quality evaluation frameworks
    .
  • Collaborative, professional, and growth-oriented work culture.
  • Competitive compensation and performance-based progression.

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