Senior Manager
1 day ago
We are looking for a skilled Senior Manager to lead our Service Line team in Hyderabad, with 8-14 years of experience.
Roles and Responsibility
- Develop and implement strategies to enhance service line operations and customer satisfaction.
- Lead cross-functional teams to achieve business objectives and goals.
- Analyze market trends and competitor activity to identify opportunities for growth.
- Build and maintain strong relationships with clients and stakeholders.
- Identify and mitigate risks to ensure compliance with regulatory requirements.
- Collaborate with the sales team to develop and execute sales plans.
Job Requirements
- Proven track record of success in managing service lines or similar roles.
- Strong understanding of CRM/IT enabled services/BPO industry trends and best practices.
- Excellent leadership and communication skills.
- Ability to analyze complex data sets and make informed decisions.
- Strong problem-solving and project management skills.
- Experience working in a fast-paced environment with multiple priorities.
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