Senior System Specialist

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Specialist - Business System (Paxus)– Permanent

Location: Pune

Experience: years 

Department: IT 

Employment Type: Full time 

Role purpose 

The role of Specialist – Business Systems is to provide support for Paxus and its related systems, which is Apex's core business application. Primary responsibilities will be to plan and execute system upgrades and performance improvements involving implementing fixes, new releases, and ad-hoc scripts. And responding to production fund accounting systems queries and problems raised through the Service Desk, assisting with testing, maintenance and audit of the systems and their control protocols.

Role Responsibilities: 

• Ensure smooth operation and optimal performance of the application.
• Provide comprehensive application support for the core line of business applications within the Apex Group.
• Prioritize and resolve tickets related to peripheral business applications.
• Collaborate with a global team to offer technical support to the Operations function, specifically related to the core line of business applications.
• Liaise with application vendors to address support tickets promptly.
• Take ownership of project-related tasks, including application upgrades.
• Manage day-to-day technical application support, primarily serving the Operations function.
• Oversee the process for releasing patches, including scheduling releases to Test and Production environments.
• Handle periodic refreshes of Test Environments.
• Work closely with the Internal Audit team to ensure adherence to System Control Protocols.
• Monitor Paxus license utilization to maximize availability.

 Skills Required: 

• Excellent understanding of Fund Administration & Transfer Agency workflows and associated technology.
• Proficiency in SQL databases, scripting, and patching is added benefit.
• Complete fluency in common Office/PC applications, especially Excel.
• Experience with ServiceNow is a plus.
• Bachelor's degree or equivalent qualifications/work experience.
• Strong time management and decision-making skills.
• Excellent problem-solving, troubleshooting, and analytical abilities.
• Ability to work independently and collaboratively, including interactions with third-party developers and providers.
• Effective multitasking—managing concurrent projects and prioritizing demands.
• Outstanding interpersonal, oral, and written communication skills. Approachable and patient demeanour when assisting users.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.