
Application Support Engineer
2 weeks ago
Job Title: IT Application Support Engineer
Main Responsibility:
- Provide application support to KHS Worldwide users
- Handle first- and second-line support for engineering applications (Creo, AutoCAD, Catia etc.) and other applications
- Diagnostic application error on client computers and resolve incidents, service requests, and other issues in a timely manner.
- To able to installation & configuration of application support & handle to configure server components
- Regularly monitor application performance and maintain the availability of application for users
- Analyze recurring problems and identify long-term solutions.
- Create and maintain technical documentation, user guides (SOP), and knowledge base articles.
- Support to users & other team members for application upgrades, patches, and maintenance schedules.
- Handle integrations project, testing new application before deployments rollout.
- Provide training and support to end users on application functionality.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in application support, software maintenance, or a related IT role.
- Understanding of Windows (Client / Server) environments.
- Familiarity with ticketing systems (e.g. Topdesk, ServiceNow, JIRA etc.)
- Basic scripting knowledge (e.g.Java, C#, Visual Basic, PowerShell, Python) is a plus.
- Strong analytical, problem-solving, and communication & English-speaking skills.
- Ability to work independently
Job Types: Full-time, Permanent
Pay: ₹30, ₹50,912.29 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
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