Information Architect

In this role you will be responsible for shaping the architecture of our documentation systems, making sure technical information is structured clearly, logically, and in a way that is easy to access for different user groups such as developers, engineers, and customers. You will collaborate closely with technical writers, developers, product managers, and UX designers to ensure the documentation setup meets real user needs.

We also see this role as central in configuring, managing, and maintaining the tools from within, with a strong focus on understanding information flow and driving improvements. Our ways of working are Lean and Agile, and you will be part of a cross-functional environment where collaboration, continuous improvement, and innovation are part of everyday work.

• Information architecture design: Design clear, user-friendly documentation structures and metadata for easy navigation and reuse.
• Content strategy and management: Define and maintain modular, standardized content to ensure consistency and adaptability.
• Collaboration with technical and product teams: Work with SMEs and product teams to ensure content structure reflects product logic and user needs.
• Search and retrieval optimization: Improve findability through metadata, tagging, and well-organized content architecture.
• Tools and technologies: Oversee and enhance content management tools and systems to streamline documentation workflows. Ensure effective management and optimization of metadata, version control, and information architecture within content management systems. Support continuous improvement of tools, templates, and processes.
• User research and usability testing: Use feedback and testing to ensure documentation structures meet user expectations.
• Compliance and standardization: Ensure documentation meets quality, regulatory, and version control requirements.

• Bachelor's degree in Information Architecture, Technical Communication, Information Science, Computer Science, or a related field.
• 5+ years of experience in information architecture, technical documentation, or content management for complex technical products.
• Strong understanding of information architecture principles, including taxonomy, metadata, content modeling, and usability.
• Proficiency with documentation tools
• Familiarity with HTML, XML, CSS, and basic knowledge of API documentation.
• Strong analytical skills and experience working with structured content (modular content, topic-based authoring).
• Experience with content management systems (CMS) and knowledge management platforms.
• Excellent communication and collaboration skills, with the ability to work effectively across technical and non-technical teams.
• Familiarity with usability testing, user research, and iterative design methodologies.
• Ability to manage multiple projects and priorities in a fast-paced environment.

• Experience working with agile development teams.
• Knowledge of search engine optimization (SEO) techniques as they apply to documentation.
• Understanding of single-sourcing methodologies and structured content development standards (e.g., DITA).
• Familiarity with localization and internationalization of technical content.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Bangalore

Req ID: 773699