Client Service Analyst, AS

6 days ago

Pune, Maharashtra, India Deutsche Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: Client Service Analyst

Corporate Title: AS

Location: Pune, India

  • Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
  • Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.

Your key responsibilities

  • Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
  • Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management
  • Ensure proper display of all Regulatory Circulars in the Area
  • Accurate processing of all account opening forms MF applications
  • Voucher Management, Rules of Custodianship , Key Management guidelines, arefollowed without any deviation
  • Exception handling / deferral tracking and monitoring
  • Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
  • Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
  • Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
  • Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
  • Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate be reported to the supervising officer

Your skills and experience

Knowledge on FEMA/Foreign exchange and trade operations will be preferred

  • Client service excellence
  • Experience in overall branch operations for 10 years

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