Technical Writer

Key Responsibilities:

Documentation Development & Management

-Plan, research, write, and maintain comprehensive technical documentation including user manuals, installation guides, API documentation, process workflows, release notes, and FAQs

-Develop content strategy and documentation roadmaps aligned with product release cycles

-Create and maintain internal knowledge bases using version-controlled repositories

-Establish documentation templates, style guides, and standardized processes to ensure consistency across all materials

Cross-Functional Collaboration & Team Management

-Partner with software engineers, architects, and SMEs to ensure technical accuracy and completeness of all documentation

-Conduct structured interviews with product stakeholders to gather requirements and verify technical details

-Work closely with UX/UI teams to understand user journeys and create documentation that supports optimal user experience

-Collaborate with QA teams to validate documentation accuracy through testing and review processes

-Manage and coordinate documentation teams and cross-functional project timelines

Content Creation & Enhancement

-Transform complex technical information into clear, accessible content tailored to specific audience needs

-Develop interactive documentation elements and multimedia content where appropriate

-Edit and proofread content created by technical teams to ensure clarity, consistency, and adherence to company standards

Quality Assurance & Continuous Improvement

-Implement feedback loops with end-users to continuously improve documentation effectiveness

-Monitor documentation usage analytics and user feedback to identify areas for enhancement

-Maintain up-to-date knowledge of industry best practices in technical communication

-Ensure all documentation complies with company branding guidelines and maintains consistent tone and voice

Industry Experience

-Previous experience in telecommunications or enterprise software documentation

-Understanding of compliance documentation requirements (SOC 2, ISO standards, GDPR)

-Experience with API documentation frameworks and interactive documentation tools

-Knowledge of documentation automation and continuous integration practices

Specialized Knowledge

-Level 2 and above: Knowledge of Japanese language and culture