Reservation Executive
4 days ago
Deccan Gymkhana, Maharashtra, India
Pushpam Sanskruti
Full time
₹ 20,000 - ₹ 25,000 per year
Job Title: Reservation Executive
Location: Pune
Department: Front Office / Reservations
Type: Full-time
Company Details:
Key Responsibilities:
- Handle room and event booking inquiries via phone, email, WhatsApp, and booking platforms
- Attend and respond to wedding and banquet hall inquiries
- Maintain accurate records in reservation software
- Coordinate with front office and operations team for guest check-ins
- Upsell rooms, packages, and banquet services
- Respond to guest queries and follow up on pending bookings
- Prepare daily and monthly booking reports
- Communicate with travel agents, OTAs, and corporate clients
- Record guest preferences and special requests
Requirements:
- Minimum 3-4 years of experience in the hospitality industry (mandatory)
- Strong communication skills (English, Hindi, Marathi)
- Familiar with hotel software Innkeys and MS Office
- Customer service-focused and detail-oriented
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
