Helpdesk Associate

2 days ago

Noida, Uttar Pradesh, India NTT DATA Full time

Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Good reporting abilities Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Fluency in English language "

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