Customer Excellence Intern Job Details
3 days ago
Customer Excellence Intern
Work mode:
Onsite
Location(s): Milan, IT
At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, were solving some of the most important healthcare industry challenges. Together, were one global team committed to making a difference in peoples lives around the world. This is a place where you can find a career with meaningful purposeimproving lives through your lifes work.
Choosing the right place to work is an important decision. Read all the details below, and if it sounds like you, consider joining the team.
About the roleCustomer Excellence Intern will work closely with our Customer Care Team in providing the best service to serve our patients. The candidate will use SAP on a daily basis to perform different tasks to fulfill orders and queries from our stakeholders. Customer Excellence Interns role is a vital part of our international collaboration.
Your Responsibilities Will Be- Handling customer orders process with possible input into SAP and/or resolution of issues related within the working day.
- Monitoring the goods delivery process to the customer and all possible issues.
- Management of all the issues related to the open orders - Backorders, Blocks, and Customer returns.
- Issuing and checking invoices in electronic format with possible resolution of anomalies.
- Customers Support and assistance to the sales Team to ensure full satisfaction of all external and internal requests.
- Complaints management.
- Support to the Team Supervisor and colleagues with Report and Analysis.
- Current bachelors or masters student (2024/2025) in Business, Economics, Finance, Data Analytics, or related fields.
- Native Italian, B2 in English.
- Proficient in Excel, with SAP knowledge as a plus (SAP4HANA nice to have).
- Skilled in using advanced IT tools.
- Strong interpersonal skills to build relationships and handle complaints effectively.
- Detail-oriented and committed to accuracy.
- Able to work independently and collaboratively as part of a team.
- Thrives under pressure and adapts to new tasks with ease.
- Focused on customer satisfaction and process improvement.
- Paid 6-month internship experience (with possibility of renewal for a further 6 months).
- Working in an international environment.
- Inspirational colleagues & culture.
- Possibility to make an impact.
- Fast Growing and innovative environment.
- A team-oriented company culture.
Start date: November/December 2025
Location: in our Milan, Italy offices on a hybrid work mode schedule.
We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a persons age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Job Segment: ERP, SAP, Intern, Business Process, Technology, Entry Level, Management, Customer Service
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