Manager Category Clustering, Clustering Strategy

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. 
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Inviting applications for the role of [Manager Category Clustering], [Clustering Strategy & Development]
In this role, Manager, Category Clustering will play an integral role in establishing a new & high-priority business process. This role will be responsible for the development and maintenance of clusters\: groups of stores and/or categories that share similar customer demographics, regional preferences, or purchasing behaviours. These clusters will influence future merchandising strategies across the chain, including assortment selection and space allocation. This individual will be the operational owner of clustering, leveraging & optimizing standardized models in store clustering software and providing actionable insights back to the business. Success in this role ensures that clusters maximize sales & profit, while improving inventory productivity and contributing to a positive customer experience.

Responsibilities

•    Run, maintain, and optimize clustering models via solution provider (JDA/ Symphony AI). 

•    Seek to understand broader assortment & space planning strategies and how data driven clustering assignments can support these objectives.

•    Partner closely with Segmentation Manager to continuously evolve clustering methodology based on changing market conditions, member preferences, and business goals.

•    Provide clear cluster definitions, logic, and supporting data to cross-functional partners to ensure alignment and consistency. 

•    Assist Segmentation Manager in presenting clustering insights and recommendations, using compelling storytelling and data visualization. [List of responsibilities]

•    Build, manage, & synthesize reporting to monitor the performance of clusters over time. 

•    Conduct analysis of clustering initiatives to assess impact and guide future refinements. 

•    Leverage BI & analytical tools (e.g., SAP Analysis, Tableau, JDA/ Symphony AI, Sitewise, Placer) to support analysis.

•    Support strategic initiatives such as new store formats, market expansion, and competitive analysis using clustering insights as needed. 

•    Proactively surface observations & opportunities to improve clustering capabilities, tools, & processes.
Qualifications we seek in you
Minimum Qualifications

•    Bachelor's degree in Business, Data Analytics, Merchandising, Marketing, or a related field. 

•    Experience in Category Management, Merchandising, Analytics, or a related field.

Preferred Qualifications/ Skills

•    Experience leveraging large-scale retail datasets to inform business strategy via storytelling and data visualization. 

•    Proficiency in BI & analytical tools (e.g., SAP Analysis, Tableau, JDA/ Symphony AI).

•    Strong analytical and strategic thinking skills with the ability to simplify complex data into actionable strategies. 

•    Expertise in merchandising strategy, with prior clustering, segmentation, and/or localization experience preferred. 

•    Excellent collaboration, communication, and presentation skills. 

•    Detail-oriented with strong problem-solving and critical thinking capabilities. 

•    Comfortable working in a fast-paced, evolving environment with multiple priorities.

Why join Genpact? 

•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.